Merchant Card Customer Service Manager jobs in Baltimore, MD

Customer Service Representative I (CSR-I) - High Volume Call Center - POSITIONS AVAILABLE NOW!

JOIN OUR BUSY TEAM at SERVICE TODAY, INC.! Full-Time - HIRING RIGHT NOW!!

We are currently searching for talented and highly motivated Customer Service Representatives for our Federalsburg, MD office location. Full-Time Hourly Customer Service opportunity with Immediate Openings!!

Flexible Schedules!

• Are you someone that provides service with a smile?
• Do you enjoy working with people and building a rapport?
• Are you looking for a job with a growing company with lots of opportunities for advancement?
• Do you want the potential to earn BIG monthly commissions on top of a competitive hourly salary?

Then come join our team!

• A successful and growing local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
• This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.
• This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.

Bi-LINGUAL a PLUS!!!!

What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems.

CSR Job Responsibilities:

• Take incoming calls from customers and convert to booked appointments
• Outbound calling to our customer database to schedule appointments
• Follow up satisfaction calls to our completed jobs
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager
• Ability to multi-task and a strong attention to detail
• Ability to stay calm in high-stress situations and keep a professional, calm demeanor
• Conveys a positive impression of the company while establishing and building long-term customer relationships
• Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
• Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
• Accurately collects and enters all necessary customer information into the service database
• Communicates effectively and collaborates with all internal departments to satisfy customer needs
• Follows up with customers to ensure completion of and overall satisfaction with service provided
• Contributes to the department and company success by meeting and exceeding all performance objectives
• Maintains proficiency of performance by staying current on all updates process changes
• Proactively identify areas for process change to improve customer-handling procedures

Skills Required:

• A positive, friendly, and helpful demeanor
• Superior communications (oral, written, and over the phone)
• A self-starter who will thrive working independently and, on a team
• Good listener, empathetic, and customer focused
• Problem solving with the ability to prioritize
• Organized
• Ability to multi-task with attention to detail
• Proficiency with computers, especially Microsoft Office software
• Sales experience a plus

Knowledge Of:

• Delivering exceptional customer service through inbound, outbound calling and email
• Selling principles
• Basic Business Math and Calculations
• Microsoft Office Word, Excel, and Outlook
• General office practices and procedures
• Telephone sales experience in a Service environment highly preferred

Experience/Education:

• High School Diploma or equivalent required, associates and college degrees a plus.

Compensation:

• Based on experience
• Monthly commissions potential

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) with Company matching
• Short-Term and Company Paid Long-Term Disability Insurance Plans
• Company Paid Life Insurance
• PTO & Paid Holidays
• Continuing Education Benefits
• Advancement Opportunities
• Comfortable, Business Casual, Team Atmosphere
• Employee Assistance Program (EAP)
• Pet Insurance, and more!

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE