Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
Job Description
Job Title: Merchant Service Sales Representative
Department: Treasury Management
Reports to: Treasury Management Sales Manager
FLSA Status: Non-Exempt
Expectations for All Team Members: Supports Legends Bank’s Mission, Vision, and Values by demonstrating the following characteristics and behaviors with team members, customers, and communities we serve.
L – Lead; E – Engage; G – Grow: E – Excel; N – Notice; D – Do; S – Serve
Summary/Purpose:
As the Merchant Service Sales Representative, you will have a strong Merchant Services background. You will ensure legendary customer service is provided by delivering a consultative sales approach to help business clients assess their payment processing needs and deliver solutions that solve those needs. You will cultivate relationships with business clients to ensure service needs are met to foster long-term retention.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Required Skills and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High School diploma or equivalent. 2 years Merchant Services sales experience required.
KNOWLEDGE, SKILLS, and ABILITIES:
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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