Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
Description
The Customer Service Representative supports our outside Sales Managers, processes customer orders, responds in a timely manner to customer inquiries regarding order status, product availability and pricing, collaborates with our manufacturing facilities to assure timely delivery of product, as well as answer incoming phone calls. The Customer Service Representative will learn product knowledge to be able to collaborate across the organization to provide accurate and timely information to ensure customer satisfaction while building and strengthening customer relationships.
Requirements
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0 Merchant Card Customer Service Representative jobs found in Cuyahoga Falls, OH area