Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
Description :
Join Kellogg Community Credit Union as a Card Services Representative in our Second Street branch!
Our Card Services Representatives are responsible for a range of duties including card ordering, member inquiries, charge back processing, fraud investigations and many other tasks while providing world class member service.
Requirements
Orders and does maintenance on plastic cards
Investigates and researches fraud, processing issues, and member issues
Completes related reports, tracking, and records
Promptly and accurately completes all member and team member requests
Creates strong relationships with members and team members
Provides world class member service
Performs other duties as assigned.
Qualifications :
One to three years similar or related experience
Strong knowledge of plastic card processing and regulations preferred
Strong computer skills including the Microsoft Suite
Effective communication skills, written and oral
Ability to interact with others on a regular basis and build relationships
Candidates must have availability Monday-Friday until 5 : 30 pm. Opening is in Battle Creek Michigan.
PM20
Requirements :
PI52baa42c08d5-26289-34245314
Last updated : 2024-05-02