Merchant Chargeback Analyst is responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department. Being a Merchant Chargeback Analyst may require a bachelor's degree. Typically reports to a supervisor or manager. The Merchant Chargeback Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Merchant Chargeback Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
This position will be responsible for the monitoring of merchant activity via report analysis, gateway monitoring, and outbound calling to verify compliance of terms of the merchants processing agreement, holding questionable batches until an investigation can be completed, and communicating actions and outcomes to all stakeholders in a manner consistent with maintaining a good rapport with internal and external clients. The potential candidate will require a thorough understanding of Microsoft products.
DUTIES AND RESPONSIBILITIES
Skills Required:
Experience and Education:
We offer a great opportunity to be mentored by industry professionals and grow with us.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
Schedule:
Work Location: In person