Merchant Chargeback Analyst Sr. jobs in Los Angeles, CA

Who We Are

Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Geologie, Bite Toothpaste Bits and The Sill rely on Recharge daily to grow their businesses and delight their customers.

Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.

Role Overview

The Merchant Experience team at Recharge is responsible for building, scaling, and maintaining merchant administration user experiences. The merchant experience ecosystem sits at the intersection of many core product feature areas that help merchants manage orders, subscriptions, customers, products, discounts, bundles, collections, and more. This is a high-impact, high-visibility feature team and will keep you very close to the end user experiences.

In this role, you will be a core contributor to ensuring the merchant experience is one that is modern, performant, and reliable for merchant administrators. You will develop, maintain, and debug features across the merchant experience stack, enabling product vision to come to life. You will collaborate to clarify, theorize, figure out, and decide solutions to complex problems closely with your team. Ensuring the team delivers will be critical to our success, which will require thorough code reviews, quality releases, and being in an on-call rotation.

As a core engineer of the team, you will take on shared ownership of the merchant experience ecosystem to govern the best practices for component contributions, architecture patterns, and enabling other feature teams to develop quickly.

Our Tech Stack: Python, Flask, React with Remix and Chakra UI, Vue.js, GCP, Elasticsearch, Redis, SaaS, CloudSQL/MySQL, Terraform, OpenTelemetry, Docker, Kubernetes, Splunk, SignalFx, Sentry, New Relic

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems

• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new testing tools and methodologies 

• You love the fast-paced nature of the eCommerce world

• You love rapid iterative design, testing, and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value.

• You are good with working around existing systems and developing creative solutions to new and difficult problems.

What you’ll do

• Live by and champions all of our core values (#accountability, #collaboration, #iteration, and #details)

• Build, maintain, and debug high-impact product features within the merchant experience ecosystem

• Perform thorough code reviews and provide constructive feedback

• Embrace rapid iterative design, testing, and development to gain context and understanding along the way informing the next useful step in delivering value

• Develop proof of concepts and incremental features within the merchant experience ecosystem, while ensuring contributions meet Recharge design and code standards

• Investigate, analyze, and evangelize programming methodologies

• Champion good habits (development techniques, security, and tech debt balance) amongst your peers while advocating for improved engineering standards, tooling, and processes

• Collaborate with product and engineering management to inform roadmap timeline and identify approaches to release product features incrementally

• Participate in all phases of the Product Development Lifecycle with product and engineering management to inform technical viability of product and engineering initiatives for key stakeholders

What you’ll bring

• 5 years of relevant development experience in fast-paced environments

• Willingness to learn and experiment to reach a desired outcome

• A knack for engineering simple solutions to solve complex problems iteratively

• Experience building, launching, and supporting new product features

• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes

• Ability to demonstrate high self-sufficiency to take on and complete projects in a timely manner

• Exceptional analytical, communication, and interpersonal skills

• Willingness to develop, maintain, and debug product features throughout the stack

• Experience with Python and Flask (or similar backend web frameworks) is preferred

• Experience with large-scale frontend architecture, framework migration, component and design library systems is preferred

• Experience with React frameworks such as Remix or NextJS is preferred

• Experience with TypeScript is preferred

Experience / Education / Qualifications

• Typically, 5 years of relevant development experience in fast-paced environments

• 3 years of experience programming in at least one OO language (Python preferred)

• 2 years of experience programming in frontend JavaScript frameworks (React preferred)

• 1 years of experience in cloud-native environments such as GCP, AWS, or Azure

• Bachelor’s degree or equivalent experience

• Prior e-commerce experience is preferred

That said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.