Merchant Chargeback Supervisor directly supervises a team of fraud prevention analysts/investigators and/or chargeback analysts. Organizes and assigns the workload for the team and ensures that work is completed timely and accurately. Being a Merchant Chargeback Supervisor coordinates the training of the team members. Typically requires a bachelor's degree. Additionally, Merchant Chargeback Supervisor typically reports to a manager or head of a unit/department. The Merchant Chargeback Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Merchant Chargeback Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
JOH is filled with the most talented people in the industry. Employees that understand what it takes to work hard while enjoying their job. We are always looking for smart people who are full of passion, integrity and honesty. If you are looking for a career opportunity at JOH, we would love to meet you!
POSTED: August 14, 2023
SUMMARY
Primary responsibility is to oversee and improve operations of the deductions team through customer and client account set up and maintenance, processing invoices, clearing customer deductions, resolving missed payments, and supervising staff.
DEPARTMENT: Deductions
REPORTS TO: VP, Human Resources
FLSA STATUS: Exempt
SUPERVISORY RESPONSIBILITIES
ESSENTIAL DUTIES & RESPONSIBILITIES
SKILLS / KNOWLEDGE / ABILITIES REQUIRED
PERFORMANCE AND/OR EDUCATION PREREQUISITES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the essential duties, responsibilities and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk; and use hands to finger, handle, or feel objects, tools, or controls.
Specific vision abilities required by this job include close vision.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
HAZARDS
Only those present in a normal office setting.
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