Mortgage Loan Quality Assurance Representative ensures that the mortgage loan processes meet company standards and guidelines. Monitors calls to ensure compliance with Fair Debt Collection Practices Act (FDCPA) and state specific regulations. Being a Mortgage Loan Quality Assurance Representative documents improper loan contracts and appraisals. Requires a high school diploma or equivalent. Additionally, Mortgage Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Mortgage Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Mortgage Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
C&F Mortgage is currently hiring talented Mortgage Loan Officers (LO) who pro-actively identify, develop and maintain networks of business relationships that serves as a source of referrals for mortgage lending opportunities. External relationships are the foundation of generating new business and may consist of realtors, builders, professional and personal contacts. Our LO's are encouraged to participate in business development related opportunities, community efforts to promote home ownership and professional organizations. You will be responsible for interviewing new and existing customers to determine their needs and advise those customers about the appropriate products, terms, and pricing, that best fit their needs while gathering any additional required information. It will be necessary to generate accurate and complete applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives.
Ideally the person will have 5 to 7 years of mortgage loan origination experience.
Diversity - Shows respect and sensitivity for cultural differences.
Ethics - Treats people with respect; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation. Attendance/Punctuality - Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Innovation - Meets challenges with resourcefulness.
Planning/Organizing - Organizes or schedules other people and their tasks.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
Quality - Monitors own work to ensure quality and meets productivity standards.
Education:
High school diploma or general education degree (GED)
Certificates and Licenses:
Must have NMLS. Certain states require licensing. Experience in origination/processing of FHA, VA, other government and Conventional loans.
EEO/AA/M/F/Veteran/Disability
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