Network Operations Analyst jobs in Honolulu, HI

Description

This Information Technology and Agile Services opportunity provides a challenging role on a high-visibility DoD program through engineering and operations support to the Navy Marine Corps Intranet (NMCI), the largest information technology (IT) network in the world. Leidos is seeking a Network Operations Site Lead - West for the Service Management, Integration, and Transport (SMIT) contract. For this program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

The candidate will be responsible for Network Operations (NetOps) leadership operating from the Pearl Harbor Network Operations Center (NOC) Site and providing on-site NIPRNet and SIPRNet support at Pearl Harbor NOC Facility in direct collaboration and directly supports the NOC Lead (operates out of the Leidos SMIT NMCI NOC Facility – Meridian ID), NMCI Director and NMCI Director, Network Operations. The candidate will provide on-site leadership and oversight of the SMIT NMCI Network Operations Center (NOC) – West ensuring the SMIT NMCI capabilities team properly follow NOC processes, procedures, work instructions and knowledge articles. The candidate will also ensure all capabilities with the SMIT NMCI enterprise are operated 24x7x365, including providing on site-leadership and meeting support with COMPACFLT and INDOPACOM customers at Pearl Harbor, HI and the surrounding area.

As the on-site team leader, key duties include a single liaison to the PRLH customers, mentoring and coaching on-site personnel, leading employee engagement discussions and meetings, and assisting all with career growth and opportunities.

Primary Responsibilities

• Provide on-site leadership support to the SMIT NMCI Network Operations – West location in Pearl Harbor, HI and reports to the Network Operations Center Lead in Meridian ID.
• Provide support to the Director of Operations and Director of Network Operations for all aspects of 24x7x365 Enterprise Operations.
• Responsible for situational awareness improvements and modernization of the SMIT NMCI Norfolk Network Operations Center with emphasis on achieving Network Operations Service Level Requirements (SLRs).
• Lead and manage IT capabilities teams across the SMIT NMCI Network Operations (NetOps) area of responsibility, including leadership and oversight to ~200 personnel.
• Responsible to communicate and coordinate across Network Operations Center (NOC), Current Operations (CO), Command Center (CC) and Battle Watch (BW) Liaison in NIPRNet and SIPRNet environments in Norfolk VA; Suffolk VA; Meridian ID and Pearl Harbor HI.
• Provide leadership and support to Enterprise Operations Managers (EOMs), Critical Situation Managers (CSMs), Watch Officers (WOs), Command Center Watch Technicians (CCWTs), Tier 2 Information Technology (IT) Subject Matter Experts (SMEs) and Battle Watch Liaisons.
• Maintain SMIT NMCI Enterprise situational awareness by attending the Battle Watch Daily Touchpoint, the NMCI Daily Operations Brief and the NMCI Daily Operations call.
• Provide active participation and expertise supporting the NNWC N3 Ops Sync, the NNWC N6 Service Operations bi-weekly meeting, NNWC SECDEVOPS and NNWC RAP meetings.
• Develop, review and maintain policies, procedures, work instructions and knowledge articles to ensure compliance with customer requirements and Industry, Leidos, Navy and DoD best practices.
• Support other Enterprise Operations activities as assigned to ensure overall operations success.

Basic Qualifications

• Bachelor of Science Degree in Computer Science or IT Disciplines and 12-16 years of prior relevant experience or Master of Science Degree with 8 years of prior relevant experience (additional specific experience may be accepted in lieu of degree)
• Must have experience in large DoD Enterprise Operations capabilities.
• Must have experience leading 100 IT professionals across multiple Enterprise Operations locations across a large and diverse geographical area.
• Must be able to work independently to assess and assign simple to highly complex actions.
• Ability to assess and assign Information Technology (IT) tasks to the various IT capabilities teams, including effectively communicating between the Government and Leidos Teams.
• Understanding of key ITIL processes with emphasis in Incident, Problem and Change Management with understanding of Request Fulfillment, Configuration and Release and Deployment Management
• Strong written and verbal communication skills to collaborate with customer representatives, domain experts, and other stakeholders.
• Ability to work well with people from many different disciplines with varying degrees of experience.
• Understanding of Managed Services contracts in Government Owned Contractor Operated (GOCO) and Contractor Supported (GOGO-CS) environments.
• Must be a U.S. Citizen with a Top-Secret clearance.
• Occasional Travel will be required.

Optional Qualifications

• Understanding of Defense Information Systems Agency (DISA) IT Support capabilities
• Extensive knowledge in Information Technology, Communications Systems, Network Transport Infrastructure, Network Operations Center, and Service Desk Management.
• Experience with Navy Process Reference Model (NPRM)
• Experience with Navy and USMC Enterprise ITSM Framework processes
• ITIL 4 Foundation certification(s)
• Able to meet IAT requirements.

Impact:

• Works to achieve day-to-day objectives with significant impact on the operations teams.
• Works independently on larger, moderately complex projects/operational tasks as assigned.
• May assist other technical staff with high visibility and challenging tasks and assignments.
• Aid in the completion of complex and time-sensitive operational issues and projects as directed.

Complexity:

• Addresses complex technical issues/problems using internal best practice, collaboration with colleagues and leveraging experience using industry tactics and techniques.
• Responds to senior level customer and internal queries in a timely and accurate way, via phone, email, chat or direct one-on-one conversations.

Communication:

• Communicates with colleagues across multiple technology areas (government customers, technology leaders, project managers, other technical resources, etc.).
• Explains complex processes, practices, and procedures to others within the organization.

Leadership & Talent Management:

• Ability to obtain clarification from Government leaders and customers and provide the clarification to the various Leidos capabilities teams to ensure specific tasks can be accomplished on time.
• Able to engage with and lead a technical and operationally diverse staff across a 24x7x365 complex Information Technology Enterprise

Knowledge:

• Requires working knowledge of and ability to apply standards, principles, theories, concepts, and techniques of technical operations domain.
• Requires knowledge across geographically diverse operations centers with emphasis on operations and cybersecurity domains in both unclassified and classified environments.

Typical Education & Experience:

• Typically requires BS or BA degree and 12-16 years of prior relevant experience or MS or MA Degree with 8 years of prior relevant experience.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.