Network Operations Analyst jobs in Kahului, HI

Job Purpose:

This position is responsible for working with Strategy & Fiber Deployment related data to perform analysis, identify trends, create reports, and communicate insights that drive decisions within the Organization.

Essential Functions:

• Administer SFD reports and dashboards related to team KPIs
• Perform data mining, analysis, and reporting in support of CAF2A, RDOF, and other subsidized programs
• Provide resolution for all sales inquiries
• Ensure service quality, as well as manage and provide timely support to users, stakeholders, and other support teams
• Track and report progress on projects and daily technical operations
• Identify data quality and consistency issues and work with other teams to improve data collection and processing
• Manage ad hoc reporting requests and effectively prioritize the work based on the business needs
• Identify opportunities and implement processes and automation that streamline and standardize report development
• Works cross-functionally with business owners in support of defining data requirements and deliverables
• Perform field validation as needed

Education:

Four years of college resulting in a bachelor's degree or equivalent work experience

Relevant Work Experience:

5 to 7 years in related field

• Minimum 5 years of data analytics experience
• Strong understanding of database and coding technologies/ infrastructure and related data elements
• Strong analytics and reporting experience
• Telecommunications industry experience preferred

Special Knowledge, Skills and Abilities:

• Ability to complete projects and achieve results in an ambiguous work environment
• Excellent planning and organizational skills
• Demonstrated experience with MS Access, Excel, Word, SharePoint, PowerBI, Google Earth, Microstation, GCOMs, and AutoCAD
• Experience with Python, SQL preferred
• Demonstrated problem solving and communication skills
• Strong oral and written communication skills

Supervisory Responsibility:

Work Environment:

• Office/ remote work
• Work hours are weekdays with weekends as needed
• Work independently with minimal supervision
• Handles multiple work items
• May work under stressful conditions with regard to workload/ work demand
• Work in a team environment
• On-the-job training
• May require outdoor field verification

Miscellaneous:

• Requires alignment with the Company's DRIVE Values
  • Do the right thing
  • Respect our differences
  • Invest in the future
  • Value team over self
  • Embrace Transparency
• Pay Range: $70,000 to $98,000

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website atHawaiian Telcom Careersfor added security.