Network Operations Director jobs in Cleveland, OH

Hunger Network, a non-profit organization which envisions that no one goes hungry and no food goes to waste seeks a full-time Operations Coordinator. Hunger Network is the largest grassroots food relief and recovery organization in Cuyahoga County that focuses on minimizing food waste and fighting food inequity and injustice by maximizing our community’s access to culturally relevant, nutritious foods.

Our programming includes coordination of a consortium of 70 hunger centers that are strategically placed across the county which provide food supplies, hygiene items, and hot meals to our neighbors who need it most. Additionally, we bridge the gap between hunger and food waste through the innovative Food Rescue Hero app, which operates via a direct transfer model to assure fresh food is delivered daily into our local neighborhoods.

The Operations Coordinator is responsible for managing Food Rescue’s operations on a daily basis. This includes but is not limited to, monitoring dispatch in the Food Rescue web app, problem solving issues in real time, and executing pop-up donations. Food Rescue requires an entrepreneurial spirit, strong technology skills, a passion for sustainability and serving the community, and a keen eye for operations to be most successful. This positions reports directly to the Partnerships Manager.

Dispatch Operations

· Oversees dispatch operations Monday through Friday, with 1-2 weekends per month.

· Coordinates with donors, recipients, and volunteers to troubleshoot any issues with rescues in real time via the Dialpad software.

· Monitors and utilizes the Food Rescue Hero web and mobile apps and masters all aspects of the technology.

· Tracks necessary volunteer feedback and data, and reports to the Volunteer Director.

· Tracks donor and recipient issues, and reports to the Partnerships Manager.

· Communicates daily dispatch reports to the Food Rescue team and updates any necessary logs.

· Ensures rescue coverage and program communication are completed for upcoming days of operation.

Program Operations

· Maintains accurate and up-to-date Food Rescue Hero web and mobile app information.

· Executes pop-up donation scheduling with input from the Partnerships Manager

· Ensures accuracy in online dispatch technology and programmatic documents.

· Complete food rescues as needed.

General Responsibilities

· Engages with the Program Director and Partnerships Manager as part of a collaborative team to ensure that the Food Rescue program continues to grow.

· Works with the Food Rescue team to analyze performance data to isolate trends, identify opportunities to improve systems and processes, and report on progress toward goals.

· Attend community meetings to gather and share information, as needed.

· Assists with major special events, annual campaigns, and other internal meetings, as needed.

· Assists with and participates in Food Rescue Hero engagement and appreciation events.

Qualifications and Skills Required:

· Associate’s or Bachelor’s degree in relevant field or equivalent work experience.

· 2-3 years of customer service experience strongly preferred.

· Current ServSafe Food Handler Certification preferred, or to receive within 30 days of employment.

· Excellent technological skills and proficiency in Microsoft Office Suite and Google Drive; experience with database management preferred.

· Highly adaptable and excited to operate in a fast-paced environment.

· Excellent oral and written communication skills.

Qualifications Desired:

• Ability to drive non-CDL single-axle 26-foot refrigerated box truck.

Other:

· Some weekend and evening hours required.

· Reliable transportation, valid driver’s license, and automobile insurance required.

· This position fluctuates from sitting for long periods of time to being active and requiring standing, walking and bending. Individual frequently lifts and moves food and other items over 30 pounds and loads food boxes into and out of vehicles.

· Background check.

Send cover letter and resume to careers@hungernetwork.org.

Hunger Network is an equal opportunity employer that values diversity and inclusion. We provide equal employment opportunities to all employees and candidates for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Cleveland, OH 44103: Relocate before starting work (Required)

Work Location: Hybrid remote in Cleveland, OH 44103