Network Operations Supervisor jobs in Franklin, TN

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.

JOIN THE HOME TEAM

• Award-Winning Culture: 2023 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• Competitive Compensation, PTO, Paid Holidays, and more!

WHAT WE’RE OFFERING

This position is a Network Operations Technician I position working with the Network Operations department. The Network Ops Technician will primarily be responsible for installation, decommissioning, and troubleshooting problems of network equipment and circuits. This includes fiber, transport equipment and all critical infrastructures within. This technician will also work directly with the engineering staff doing a variety of tasks related to network operations projects and maintenance; including circuit provisioning, maintenance & testing (DS1, DS3, SONET, DWDM), test equipment, telecommunications equipment installation and acceptance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include the following, but other duties may be assigned as required.

• Diagnoses, troubleshoots, and repairs customer and network troubles.
• Removes and replaces defective equipment, tracks spares and ensures repair.
• Provides support to external departments in the assignment and troubleshooting of facilities.
• Assists with trouble resolution, including generating packet captures for both network and customer specific issues.
• Provides support in single-mode, multi-mode, fiber optic, and CAT5/6 cabling.
• Installs, provisions, tests, and maintains SONET/Ethernet services, DWDM equipment, SONET equipment, CPE equipment, GPON Access equipment, and Data Services.
• Operates and maintains tools, test sets, ODTR’s, T-Berd, digital multiplexer's, channel banks, circuit termination equipment, AC and DC power equipment.
• Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to, HVAC systems, high-voltage electrical systems, and DC Power Plants
• Compiles and maintains records and documentation as needed.
• Provides a high level of customer service and assists with installation and troubleshooting with enterprise and large business customers.

WHAT YOU BRING

• 2 years’ experience working with Installation, Test, and Turn-up of a variety of Telecommunications equipment including, but not limited to, SONET, DWDM, Routers, and Ethernet Switches
• CCNA, or JNCIA certifications are preferred.
• Some technical evaluation and fundamental judgment are required, while building an internal and external network.
• Preferred experience supporting Juniper, Adtran, and DWDM Transport Equipment
• Preferred experience supporting Telephony Switch Vendors, or with VOIP, SIP, MCP
• Ability to operate various service equipment including hand tools, electric drills, and company test sets.
• PC Skills – requires an advanced understanding of computer hardware and software, especially word processing and email.
• Ability to touch-type at 35 WPM required.
• Valid TN driver’s license and satisfactory driving record required.
• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment, showing respect for others, the ability to acknowledge and build on others’ ideas, and support for group decisions.
• Must possess excellent technical communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge.
• Must have an understanding of process standardization procedures and the ability to create and maintain written documentation, training materials and network records.
• Ability to create analysis and presentations.
• Ability and interest to work in a dynamic and rapidly changing technology environment.
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
• Ability to operate various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets
• Knowledge of intermediate level mathematics and consumer electronics
• Demonstrate the ability to lead other personnel in their day-to-day projects.

WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.