New Policy Specialist jobs in Youngstown, OH

Responsible for assisting branches in collecting and processing accounts receivable.

Essential Job Duties:

1. Make collection calls to customers in cooperation with branch managers.
2. Update and consult with branch managers regarding status of accounts.
3. Send collection letters according to company policy and submit accounts to outside collection agency
as needed.
4. Maintain collection notes in respective systems.
5. Assist with processing customer payments sent to lockbox as needed.
6. Work with customers and branch to reconcile and resolve disputed accounts.
7. Assumes other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical
Demands):

• EDUCATION AND/OR EXPERIENCE: High School graduate required.
• KNOWLEDGE/SKILLS/ABILITIES: Must have good written and verbal communication skills along and
  the ability to work well with others. Must have good customer relations skills.
• MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system,
  copier, fax machine, and Microsoft Office software.

PHYSICAL DEMANDS AND WORKING CONDITIONS: This position requires sitting, standing, bending,
and lifting. Must be physically able to lift boxes weighing approximately 30 lbs. Must have the ability
to work under conditions of frequent interruptions and be attentive to details.

Preferred Qualifications:

• Minimum 2 years of experience in business to business collections.