Nurse Manager - Phone Triage jobs in Charlotte, NC

Job Description: Triage Nurse

Title: Triage Nurse

Reports to: Clinical Nurse Supervisor

Job Summary:

Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care. This position will involve working with CCHC’s patient population and will be located at our University location, with the potential to float to other locations as organizational needs arise.

CCHC Core Requirements:

1. Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
2. Caring and Compassion – We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
3. Respectful Communication – We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.
4. Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.
5. Accountability – We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
6. Customer Safety – We recognize and correct potential hazards to protect our customers and ourselves. 

Key Responsibilities

• Provides age-specific patient care by assessing, implementing, evaluating, and documenting the individual patient needs, actions taken and the patient responses relative to nursing care;
• Shares patient information with provider to facilitate care evaluations and updates data in the medical record; Accepts direction from provider; Makes patient referrals as directed by the provider, and as appropriate, to resolve identified problems or reach established patient goals; Reviews orders for clarity and appropriateness;
• Gathers information, reviews past allergic reactions;
• Administers medications and treatments within scope of practice, uses approved policies/procedures/protocols;
• Uses problem solving skills to identify and work through issues;
• Displays critical thinking skills to determine appropriate care;
• Considers patient/family cultural differences and incorporates into patient care;
• Identifies patient learning needs, incorporates into care by providing education and counsel to patients, and documents patient understanding;
• Knowledgeable of growth and development of individual’s life stages;
• Helps to facilitate care provided is consistent with policies, procedures and telephone triage protocols, in cooperation with the physician;
• Able to function in emergency situations and facilitates the care provided for all patients;
• Facilitates quality of patient care;
• Serves as an advocate for the patient;
• Maintains all appropriate licensure.
• Understands and follows HIPAA guidelines and ensures the confidentiality of patient results;
• Ensures all test results, in-house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs;
• Able to perform CLIA waived tests;
• Other duties as assigned

Minimum Qualifications:

Able to communicate effectively. Interacts in a friendly, professional manner with a wide range of staff, physicians and public. Plan, prioritize and complete delegated task with attention to detail. Ability to multitask and work well under pressure is essential. Requires excellent organizational, problem solving and critical thinking skills. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Comprehensive knowledge of Accounting procedures and principles. Ethical behavior when dealing with sensitive financial information. High level of accuracy and efficiency. Courteous, professional manner, strong customer service skills.

Experience:  

3-5 years in a physician practice or community-based health assignment preferred. 

Additional skills required: 

Ability to work effectively with consumers from diverse social, cultural and economic backgrounds; Ability to work independently and use critical thinking skills; Excellent interpersonal & customer service skills; Strong oral & written communication skills; Demonstrates a positive attitude and respectful, professional customer service. Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns. Proactively continues to educate self on providing quality care and improving professional skills. Ability to successfully complete generic and department specific skills validation and competency testing. 

Additional skills preferred: 

Proficiency in electronic medical records; Experience with Epic (Preferred). Bilingual English/Spanish is preferred, but not required.

Education:  

Graduate of accredited Registered Nurse program required. Current RN Licensure in North Carolina May be a compact license that is legally allowed to practice in NC. CPR Certification. 

Physical Requirements:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

• Repetitive movement of hands and fingers – typing and/or writing. 
• Lifting of greater than 50 pounds
• Occasional standing, walking, stooping, kneeling or crouching.

The Mission of Charlotte Community Health Clinic is to provide the highest quality, patient centered, health care services for low-income and other underserved individuals. Our Vision is a healthy community where all individuals, regardless of ability to pay, will have access to comprehensive, coordinated quality health care. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so, we need staff committed to this mission who will do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.

Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care. 

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term & Long Term Disability
• Life Insurance
• 401K Retirement Plan w/ discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)