Nurse Manager - Phone Triage jobs in the United States

Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024

AK - Nurse Manager, Phone Triage
  • HexaQuEST Health Inc
  • Job Description

    Relocation Assistance, Retention Bonus Eligible

    Position Summary: The Nurse Manager will oversee the operations of an after-hours phone triage line serving the villages of the Yukon-Kuskokwim (YK) Delta. This vital role involves ensuring efficient and effective triage services, managing day-to-day operations, and contributing to the setup and implementation of the triage line. The position requires a combination of clinical expertise, strong leadership skills, and a commitment to delivering high-quality healthcare services to remote communities. The incumbent is an expert in human factors, patient safety, and the use of technology to optimize care delivery processes and effectively communicate patient care activity. This role is responsible for effective process design, development and implementation of this new line of service in collaboration with multiple departments including: RAVEN EHR team for patient encounter documentation and reports, clinicians, departmental leadership, Quality, Patient Safety, Accreditation and Licensure Departments and Information Systems staff to clarify needs, prioritize requests, design workflow to fit with electronic systems, execute change, and facilitate adaptation to the RAVEN EHR. Demonstrates independent decision making as appropriate in evaluation of triage calls, as well as training and development of the phone triage staff for the call center based on YKHC established protocol and policies and procedures. Determines feasibility and advisability of system changes for Quality Assurance and Process Improvement. The incumbent may serve as the primary instructor for new and existing staff in the team. The Nurse Manager may be expected to complete other duties as assigned.

    Position Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and other duties as assigned.

    Minimum Education - Must have completed a program of education in Nursing from an NLN approved institution. Bachelors Degree in Nursing (BSN); Masters preferred.

    Minimum Experience - Minimum 5 years of clinical nursing experience, with at least 2 years in a leadership or managerial role.

    License, Certification, Registration. Must be licensed in good standing in the State of Alaska as a Registered Nurse. Current BLS. The successful candidate will be required to pass and maintain competencies for this position. Experience in emergency nursing, telehealth, or triage services is highly desirable.

    Leadership Skills Demonstrated ability to implement and manage healthcare services and programs. Strong leadership and team management skills.


    Medical equipment as appropriate for position. Must have computer skills needed to access computerized medical records. Office equipment (i.e. computer, telephone, fax machine, copy machine).

    Specialized Knowledge and Skills - Proficient oral and written communication skills. Excellent communication and interpersonal skills. Knowledge of healthcare regulations and standards. Able to practice nursing as described in the Alaska Status regarding the practice of Registered Nursing. Cognitive and technical knowledge required with the ability to manage care across the continuum of care. Possess the ability for independent actions within prescribed limits. Able to utilize the nursing process in the provision of patient care. Able to administer treatments, medications, provide education, and collaborate with other professions.

    Desirable Skills- Familiarity with the healthcare needs and challenges of remote and indigenous communities. Experience in Quality Assurance and Improvement programs. Proficiency in telehealth technologies and electronic health records (EHR). Crisis management and emergency response skills.

    General Responsibilities- Will be expected to be as needed with the Phone Triage Line, to identify if the particular issue is one that can be handled by the IT department, or one that would better be handled by Application Management Services (AMS). Responsible for support of overflow calls at times of high volume. Willing to provide backup support when call volumes are high or staffing is low.

    Supervisory Responsibilities- Supervises a phone triage staff as required to handle call volume. Serves as consult and trainer to staff on the Triage Team.

    Benefits Include

    Generous PTO beginning at 4.5 weeks

    Ten paid holidays

    Comprehensive healthcare coverage

    Life and Disability Insurance

    Flexible Spending Account

    Retirement plans

    Employee Wellness Center

    15,000 relocation individual/ 20,000 relocation family

    this position is retention bonus eligible

    Position Urgency




    State License Details

    Upon Acceptance

    Minimum Years Of Experience


    Specialty Type


    Sub Specialty

    Nursing Manager/Director



    Holiday Coverage Required

  • 3 Days Ago

AK - Nurse Manager, Phone Triage
  • SOS Healthcare Staffing
  • Bethel, AK FULL_TIME
  • Job Description15,000 sign on bonus for 2 year agreement, 20,000 sign on for 3 year agreementRelocation Assistance (15,000 individual/ 20,000 family)Retention Bonus EligiblePosition Summary: The Nurse...
  • 6 Days Ago

Nurse Manager/ Phone Triage (Full time)
  • InstantServe LLC.
  • Bethel, AK FULL_TIME
  • Job Name: Nurse Manager, Phone Triage Job Type: Permanent Full Time Facility Address: Bethel, AK 99559 Shift Information: Days State License Details: Upon Acceptance Minimum Years of Experience: 5 Add...
  • 9 Days Ago

Phone Nurse Triage
  • Port City Pediatrics, PLC
  • Norton, MI FULL_TIME
  • Job functions: Answers and triage patient phone calls along with scheduling patient appointments for sick visits. Schedules follow-up visits from med centers and ER. Consult the physician as necessary...
  • Just Posted

Phone Triage Registered Nurse
  • Cheshire Medical Center
  • Brattleboro, VT FULL_TIME,OTHER
  • Exceptional nursing is at the heart of Cheshire Medical Center's quality care, with over 500 nurses in myriad specialties and at every level of leadership. If you are deeply compassionate with a drive...
  • 4 Days Ago

Nurse, Phone Triage - OBGYN
  • Duly Health and Care
  • Morris, IL PART_TIME
  • OverviewLocation: Morris Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and bey...
  • 8 Days Ago

Nurse Manager Stem Cell BMT Clinic (Georgetown)
  • Medstar
  • Washington, DC
  • General Summary of Position About MedStar Georgetown's Stem Cell Transplant and Cellular Immunotherapy Department MedSta...
  • 5/29/2024 12:00:00 AM

Registered Nurse Manager
  • Leoforce
  • Columbia, MD
  • Job Description Job Description Role: Asst Nurse Manager - Emergency, Location :, Columbia, MD 21044 Category: Nursing M...
  • 5/28/2024 12:00:00 AM

Nurse Manager- RN
  • Leoforce
  • Columbia, MD
  • Job Description Job Description Assistant Nurse Manager - Emergency Location: Columbia, MD 21044 Fulltime Rate: Open to ...
  • 5/28/2024 12:00:00 AM

Asst Nurse Manager - Emergency,
  • Leoforce
  • Columbia, MD
  • Job Description Job Description Job Description : Location:Johns Hopkins Howard County Medical Center, Columbia, MD 2104...
  • 5/28/2024 12:00:00 AM

Nurse Manager Delivery Room - Relocation Offered!
  • Clinton, MD
  • General Summary of Position The Director of Nursing is a member of MedStar Health entity-based Division of Nursing's (DO...
  • 5/28/2024 12:00:00 AM

Assistant Nurse Manager
  • Leoforce
  • Columbia, MD
  • Job Description Job Description Role: Asst Nurse Manager - Emergency, Location : Columbia, MD 21044 Location: Johns Hopk...
  • 5/27/2024 12:00:00 AM

Asst Nurse Manager - Emergency
  • Hiring Now!
  • Columbia, MD
  • Fulltime, Could be 3p-11p or 11p-7a, 40 hours, Mon-Fri Make our legacy your future Johns Hopkins Howard County Medical C...
  • 5/25/2024 12:00:00 AM

Asst Nurse Manager - Emergency,
  • Leoforce
  • Columbia, MD
  • Job Description Job Description Role: Asst Nurse Manager - Emergency, Location : Columbia, MD 21044 Location: Johns Hopk...
  • 5/25/2024 12:00:00 AM

Income Estimation for Nurse Manager - Phone Triage jobs
$115,576 to $157,461

Career Path for Nurse Manager - Phone Triage