Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary: We are seeking a highly motivated and experienced Manager to join our team. The Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining high standards of food safety and quality. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a passion for the restaurant industry. Responsibilities: - Manage all aspects of the restaurant, including staff supervision, inventory control, and financial management - Ensure compliance with food safety regulations and maintain a clean and organized work environment - Train and develop team members on company policies, procedures, and customer service standards - Monitor and analyze sales and profitability metrics to identify areas for improvement - Handle customer inquiries, complaints, and feedback in a professional and timely manner - Conduct interviews and make hiring decisions to build a strong team - Create employee schedules and oversee shift management to ensure smooth operations - Collaborate with vendors to ensure timely delivery of food and supplies - Stay up-to-date with industry trends and implement best practices to enhance the customer experience Qualifications: - Previous experience in restaurant management or a similar role is required - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proficient in inventory control and financial management - Knowledge of food safety regulations and best practices - Exceptional customer service skills with a focus on creating a positive dining experience - Ability to multitask in a fast-paced environment while maintaining attention to detail Skills: - Restaurant management - Leadership - Inventory control - Food safety - Customer service - Food service - Shift management - Interviewing - Coffee We offer competitive compensation based on experience. This is a full-time position with opportunities for career growth within our organization. If you are passionate about the restaurant industry and have the skills necessary to excel in this role, we would love to hear from you. Apply today to join our dynamic team!
Job Type: Full-time
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Work Location: In person
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