Online Banking Specialist jobs in Taunton, MA

Description

 Coastal Heritage Bank is seeking a talented and friendly Banking Specialist to join our team at our Marshfield locations. As a Banking Specialist, you will play a crucial role in providing exceptional customer service, assisting with account services, and cross-selling our loan and deposit products. This position may require floating between locations in the same area to provide support as needed.

Why Choose Us: At Coastal Heritage Bank, we are more than just a bank; we are a community that cares for our customers like neighbors, because they are. With over 140 years of serving our community, we take pride in offering a positive work culture, a highly competitive compensation and benefits package, and opportunities for career growth.

Hours of Operation:

Monday- Thursday: 8:30-4:30

Friday: 8:30-5:00

Saturday: 8:30-12:00 - 2 Saturdays/month required. 

Responsibilities:

• Provide excellent and courteous customer service, ensuring positive customer experiences by attentively recognizing and responding to customer needs.
• Assist customers with account services, including account opening and closing.
• Process customer transactions accurately and efficiently, maintaining a balanced cash drawer and resolving discrepancies.
• Stay updated on bank products and services to provide accurate and complete answers to customer inquiries.
• Adhere to all established Bank policies and procedures, as well as Federal and State laws and Fair Lending regulations.
• Maintain a safe and secure facility, adhering to security and regulatory changes through regular training.
• Assist with various branch operations tasks, such as maintaining branch files, answering telephones, completing currency transaction reports, and handling cash shipments.
• Contribute to a positive and engaging work environment

Who We're Looking For: We are searching for a self-motivated individual with a passion for helping people and a keen attention to detail. If you enjoy working as part of a supportive team and are dedicated to providing exceptional service to our community, then we want to hear from you.

Join us at Coastal Heritage Bank and be part of a team that makes a difference in the lives of our customers and community. Apply now and start a rewarding career with a bank that cares.  Coastal Heritage Bank is an equal opportunity and affirmative action employer. 

Requirements

•  High School diploma or equivalent.
• Experience in banking or retail sales/service.
• Strong analytical and interpersonal skills.
• Excellent internal and external communication skills.
• Computer proficiency in Word and Excel.

ADA Requirements: Must be capable of performing primarily sedentary work with occasional lifting of up to 25 lbs. Must be able to operate routine office equipment and work on a computer for extended periods when necessary.

Working Conditions: The role involves working indoors in a climate-controlled shared work environment with moderate noise.