Order Clerk, Sr. jobs in Winston Salem, NC

Key Responsibilities:

• Responsible for maintaining customer orders for a variety of retailers and ensuring they are processed accurately and efficiently.
• Work closely with Order Management team to ensure orders are processed, shipped and closed on time.
• Review daily customer orders in ERP system.
• Manage backorders, extensions, and cancellations both in ERP and customer portals.
• Communicate back-in-stock dates and stock availability to customers.
• Work with Planning and Sales to ensure alignment on fill rate and in-stock expectations.
• Manage inventory reworks and special projects.
• Act as an escalation point of contact for customer carriers.

Qualifications:

• Bachelor's Degree and/or 5 years of experience in customer service, order management, inventory management or related field.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Time management skills with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or similar software.
• Experience with Retail Link or similar platform a plus.

Job Types: Full-time, Temporary

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Schedule:

• 12 hour shift
• 8 hour shift

Experience:

• order management: 5 years (Preferred)

Work Location: In person