The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Would you like to work for a fun organization where you can make a difference? Come join our team as an Outbound Call Center Specialist!
As an Outbound Call Center Specialist, you will be responsible for:
This position is an in-office position at our Corporate branch located in Elkhart, Indiana.
Come join our team of professionals!
INOVA Federal is an equal employment opportunity workplace that includes reasonable accommodation of otherwise qualified disabled applicants and employees.