Patient Experience Coordinator jobs in Youngstown, OH

Job Summary / Purpose

This position contributes to the fulfillment of the Trinity Health System mission and vision by working closely with leadership to strategically identify Patient Experience needs for Trinity Health System.  Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patient’s experience is consistent and exceptional. The Patient Experience Coach will work closely with hospital leaders to identify, prioritize and plan improvement efforts through data analysis and observation. 

Essential Key Job Responsibilities

• Provide internal coaching and consulting to hospital leadership and frontline staff in order to drive patient experience improvement/goals. Regularly observes workflow of front line staff and provides recommendations for improvement when appropriate.  Must be comfortable with coaching in the moment when appropriate.
• Round on and engage patients and families directly to improve the patient experience and respond to service failures.
• Assist in implementation and maintenance of patient experience efforts in the hospital and ED.
• Provide recommendations to local leadership regarding data analysis and observations.
• Participate in patient experience team meetings, PFACs, grievance and other action committees to provide support, feedback and guidance. 
• Other duties as assigned.

Minimum Qualifications