PC Maintenance Technician installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Being a PC Maintenance Technician maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. Additionally, PC Maintenance Technician may require an associate degree or its equivalent. Typically reports to a project leader or supervisor. The PC Maintenance Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Our client is seeking a dedicated PC Technician to join their growing team. This role is pivotal in ensuring the smooth operation and support of our technical infrastructure at their Las Vegas site.
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Key Responsibilities:
- Ensure the effective operation of Microsoft O365 Suite applications, including Outlook and Teams, and OKTA MFA.
- Provide first-class technical support within front office, sales, warehouse, production, and delivery environments.
- Manage incident tickets through the ServiceNow system.
- Maintain and repair Windows 10 operating systems, Lenovo laptops, desktops, and network printers, including reimaging via PXE.
- Utilize Configuration Manager Console for remote management of laptops and desktops.
- Support mobile devices using MDM software, such as AirWatch and Knox.
- Configure and deploy various mobile devices, including iPhones, iPads, and Android devices.
- Manage Microsoft Active Directory and network monitoring software, such as SolarWinds.
- Support network infrastructure, including troubleshooting Cisco switches and routers.
- Maintain security through various software and manage security camera systems.
- Participate in large-scale device deployment projects and network upgrades.
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Required Qualifications:
- Ability to work onsite at the Las Vegas facility.
- Availability for after-hours priority one support on a 24/7 basis.
- Proficiency in Microsoft 365.
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Soft Skills:
- Excellent communication skills in English.
- Strong attention to detail in managing tickets and workflow.
- Ability to provide exceptional service and support, tailored to the needs of a high-profile facility.
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Additional Requirements:
- Drug screening and background checks are required.
- Must be eligible to work in the U.S. without sponsorship.
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