Pharmacy Service Clerk is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties. Follows organization and department procedures to complete tasks in a timely manner. Being a Pharmacy Service Clerk assists with stocking and inventory tasks. Requires a high school diploma or its equivalent. Additionally, Pharmacy Service Clerk typically reports to a supervisor. The Pharmacy Service Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Summary :
Responsible for performing all or some of the various duties within the Personalized Services Department which may include some or all of the following responsibilities such as simple floral displays, FTD, gift wrapping, Western Union, engraving, sorting / distribution of incoming / outgoing mail packages, stocking / maintaining applicable sales areas, check cashing, acceptance / processing of Military Star Card application, acceptance of Military Star Card payments, etc.
Duties and Responsibilities :
Performs all or some of the following related duties as assigned.
FLOWER SHOP :
Creates or assists in creating floral arrangements such as corsages, table arrangements, bouquets, etc. Advises customer of types of floral arrangements and prices;
instructs patrons of the care of fresh cut flowers, potted flowers and plants upon request.
May be required to deliver flowers on base (valid license required) .
PERSONALIZED SERVICES :
Performs personalized services functions, such as gift wrapping, taking orders for personalized stationery, wedding invitations, etc.
preparing rental agreements; maintaining pertinent records and logs, and keeping current price sheets of authorized items.
Performs engraving functions. Sends, receives and issues Western Union checks. Maintains display area in a clean and orderly manner.
Maintains number control logs and master lists for PO box rentals, stamp sales, 1583A forms and various logs in connection with all operation functions including Western Union, FTD, engraving, etc.
Accepts payments for Military Star Card.
LAYAWAY SERVICES :
Advises customer of delivery and updates status of order as necessary.
Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result.
Non routine issues are immediately referred to a higher level associate having authority to resolve the matter.
Work is performed independently within the framework of established policies, procedures and regulations. Refers unusual problems to supervisor for assistance.
Work is reviewed in terms of timeliness of assignments, adherence to applicable procedures, efficiency of accomplishment of assigned functions, and patron satisfaction.
Performs other related duties as assigned.
This position is represented by the American Federation of Government Employees, Local 53
Requirements
GENERAL EXPERIENCE
6 months responsible experience in clerical office or retail sales, store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.
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