Pit Clerk Manager - Casino jobs in Philadelphia, PA

Summary: Monitors table game activities in assigned pit area to ensure the integrity and orderly operation of table games in accordance with department, company policy and procedure and state regulations, while ensuring a superior level of guest service.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Maintains game security and protects company assets at all times.
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
• Manages staffing levels according to volume of business.
• Enforces all games procedures and policies.
• Prepares necessary shift and other reports.
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Monitors player ratings.
• Takes chip inventory of all tables in assigned area.
• Stocks pit and ensures equipment is in good working order.
• Monitors the volume of play and makes adjustments accordingly.

• Responsible for fills and credits required during the operation of supervised games.
• Oversees Table Games Supervisors and/or Dealers and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Assists with time keeping and related payroll processes to ensure accurate and timely payment to all team members.

• May train employees; plans and assigns work area; responsible for the performance appraisal process including form completion and administration; initiates employee commendations and discipline, addresses and resolves customer and/or team member concerns and complaints.

• Evaluates supervisors and dealers for efficiency and customer service.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High School diploma or equivalent.
• Five or more years’ related experience.
• Knowledge of table games math, procedures, game protection, regulations and training requirements.
• Knowledge of table games, ie: blackjack, craps, roulette and specialty games.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to identify colors.
• Ability to work in a noisy and smoky environment.
• Able to work with others while maintain a positive and professional demeanor.