Job Summary
The Portfolio Manager oversees property management for the Company’s multifamily housing portfolio. Current locations include Stockton, Manteca, Reno, Oakland, Berkeley, and Salt Lake City.
This position manages the financial and operational performance of the properties, provides leadership and works directly with community managers and others to implement operating plans that drive occupancy and revenue growth while managing costs. Responsible for ensuring that the appearance and physical aspects of the properties meet the required standards through frequent, routine onsite inspections. Assists in the development and monitoring of company policies and procedures related to property management. Responsible for recruitment, training, development, and supervision of Property Managers and Leasing, and shares responsibility for maintaining the physical asset and performance of assigned properties.
This position also includes assisting Managing Partners and other supervisors with special projects as needed.
Travel to the properties (Stockton, Manteca, Oakland, Berkeley, Reno, Salt Lake City) is required. Reasonable or limited use of your vehicle is required.
Skills
Must have the ability to communicate well both verbally and in writing and possess strong supervisory, personnel management and organizational skills. Provide the ability to delegate and communicate property management methods along with the ability to problem-solve issues. Must be responsible, reliable, and trustworthy. Must follow through on responsibilities and hold the team and self accountable.
Duties & Responsibilities
- Travels to properties (on a scheduled and/or emergency basis) in order to understand or remedy operational issues, address staff issues, identify areas of improvement, and oversee the implementation of policies and procedures aimed at meeting portfolio’s operational and financial goals.
- Understands the competitive set in order to evaluate market rents and value proposition.
- Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives (with approval of Managing Partners); performs performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel.
- Fills in as needed on property when gaps in property management occur, and implements plans to backfill and rehire as necessary.
- Monitors, assists, and makes recommendations to improve marketing activities; reviews occupancy status; recommends rent schedules.
- Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures. Oversees implementation of policies/procedures to minimize vacancy days and produce rent-ready apartments efficiently and methodically.
- Resolves resident relation issues.
- Inspects properties to ensure the highest standards are maintained; evaluates maintenance, inspection of vacant apartments for market-ready condition.
- Assists in or develops corrective programs for apartment communities.
- Supervises and coordinates preparation of annual operating and capital budgets.
- Monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same.
- Control expense consistency. Review and approve expenditures within specified budgetary guidelines.
- Negotiates and/or evaluates contracts and makes recommendations.
- Establishes/revises property management forms, reports, and manuals including updates, changes, and additions.
- Prepares and conducts meetings as necessary.
- Participates as a member of the Management Team in design, unit mix, establishment of rent rates, and other such operational matters.
- Coordinates Staffing.
- Initiates preventive maintenance programs and identifies property maintenance needs, solicits and reviews bids from contractors and negotiates maintenance contracts
- Develop and implement renewal strategy and pre-lease initiatives.
- Acts as primary liaison to Managing Partners
- Participate in local and regional trade associations.
- Travel is required. Must have reliable transportation to conduct site audits.
- Performs other duties as assigned.
Competencies:
- Analytical - Synthesizes complex or diverse information; Collects and Researches internal/external data; Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Project Management - Communicates changes and progress; Completes projects on time and within budget.
- Customer Service - Helps Property Managers and Leasing Specialists manage difficult or emotional customer situations; Responds promptly to customer needs (when called upon to interact with customers); Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.
- Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies feedback from employees, residents and owners.
- Cost Consciousness - Contributes to maximizing profits and improves/identifies existing and new revenue streams to outperform projected revenue; Works within approved budget; Develops and implements cost saving measures;; Conserves organizational resources. Notifies Managing Partners of possible variations.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
- Industry Awareness - Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information
Job Type: Full-time
Pay: $113,924.00 - $125,745.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Stockton, CA 95207: Relocate before starting work (Required)
Work Location: Hybrid remote in Stockton, CA 95207