Product Support Specialist jobs in Dallas, TX

Required Skills & Experience

• Bachelor’s degree in MIS, Computer Science, IT or Project Management or related fields
• Minimum of 2 years work experience leading software implementations, performing product support
• Experience working with an inventory product platform (Not necessary but helpful) • Experience with end-user customer support and system administration
• Excellent oral and written communication skills to interact effectively with field users, product teams and management group
• Ability to work and communicate independently; and demonstrated ability to use good judgement
• Experience with Microsoft Office and collaboration tools
• Experience working with development teams and using support ticketing system(s)
• Experience selling technology solutions to management and end-users is a plus

Nice to Have Skills & Experience

• Experience with end-user customer support and system administration
• Experience working with Excel
• Experience with tools such as Fresh Service (customer's support platform)
• Excellent oral and written communication skills to interact effectively with field users, product teams and management group
• Ability to work and communicate independently; and demonstrated ability to use good judgement
• Experience with Microsoft Office and collaboration tools

Job Description

Insight Global is looking for an Implementation Support Specialist to join one of our electrical distribution clients in Irving, TX. This role will assist the Profit Center management to support and maintain their AMS platform. AMS consists of web-based mobile applications to help our PCs and their customers manage products at the customer site. This position will provide support for PCs and their customers as well as assistance with implementation and training. Successful candidates will have experience implementing IT technologies. Candidates must have the ability to quickly grasp strategic goals of management and develop, manage and execute plans to meet the desired goals. Responsibilities include:

• Implementation of AMS systems
• Develop plans with Profit Center management to implement and support AMS systems
• Provide ongoing technical support, adoption guidance for AMS
• When required, assist Profit Center management and sales engineers to assist customers to adopt the technologies. This may require one-on-one assistance or campaign/event planning and execution.
• Troubleshoot and resolve issues reported by Profit Centers and end-users
• Generate and, where necessary, escalate support cases to product development teams
• Provide on-going consultation to Profit Center management on AMS systems
• Support IT Product Owners by helping with collection of feedback
• Assist IT management to develop formal processes and procedures for this support organization

Compensation:

$30.00/hr to $35.00/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.