Professor - Legal Support jobs in Santa Ana, CA

Legal Assistant (Reception)

About VLI: Veterans Legal Institute (“VLI”) is a nonprofit, 501(c)(3) public interest law firm dedicated exclusively to Veterans and service members, and is headquartered at the Tierney Center for Veteran Services in Tustin, CA. VLI provides pro bono legal assistance to homeless, at-risk, disabled, and low income current and former service members to eradicate barriers to housing, healthcare, education, and employment while fostering self-sufficiency.

Job Title: Legal Assistant (Reception)

Job Summary: Reporting to and working in close collaboration with the managing attorney, the legal assistant (reception) position will primarily handle all incoming calls to Veterans Legal Institute with ongoing support for voicemails, faxes, and some outgoing mail. S/he also will be responsible for managing 1-3 interns/volunteers to assist with the duties of the position.

Duties and Responsibilities:

• Manage incoming phone calls and effectively handle inquiries, schedule client appointments, and document applicable conversations. This is primarily a full-time responsibility within the role.
• Provide support for general office tasks, including assisting attorneys and clients with activities such as printing, scanning, and welcoming both current and potential clients.
• Respond to voicemails during periods when you are not directly answering the phone. Ensure messages are addressed in a timely manner, and pertinent information is forwarded to the relevant team members.
• Attend to incoming faxes when not engaged in answering the phone or responding to voicemails, ensuring documents are properly received, logged, and routed to the correct individuals.
• Oversee the process of some outgoing mail, confirming that all client correspondences and court documents are accurately addressed and promptly sent out.
• Oversee the work of 1-3 interns/volunteers to assist with your duties.

Qualifications:

• Education: Bachelor's degree preferred though not required.
• Experience: 1-3 years of experience in customer service.
• Communication: Exceptional verbal communication skills, including the ability to communicate clearly to a diverse audience, maintain a professional demeanor, and diffuse conflicts where necessary.
• Collaboration: Dedicated to working with others and as a member of a team.
• Efficiency: Ability to set priorities and manage multiple tasks under minimal supervision and respond to deadlines without sacrificing quality.
• Technical Expertise: Beginner to intermediate skills in Google Workspace (specifically Docs, Sheets, Calendar, Drive, and Slides); and beginner to intermediate skills in Clio.
• Mission Spirit: Demonstrated interest in the mission, vision and values of Veterans Legal Institute.

Other:

• Job Type: Full-time.
• Hourly rate: Between $18-$20 in alignment with qualifications.
• Benefits: Partially-funded health & dental care, 401(k) program with company percentage match, sick and vacation time accrual.
• Location: In-office at 1231 Warner Avenue, Tustin, CA, 92780.

Submission deadline: Position is open until filled.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person