Regional Customer Service Manager jobs in Boston, MA
Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Regional Customer Service Manager jobs
Customer Service Manager
- Arbella Service Company, Inc.
-
Quincy, MA
FULL_TIME
- Voted Boston’s #1 Best Place to Work by the Boston Business Journal in 2023! We’re looking for a leader who can to contribute to the overall success of Arbella’s vision in being the best property and casualty company in the Northeast region. An Arbella Customer Service Manager is enthusiastic and passionate about delivering outstanding customer service to our customers, our agents and key stakeholders that supports the Arbella brand and accomplishes this through the development and coaching of our most valuable asset, our people. The Customer Service Center Manager is responsible for leading Arbella’s Customer Service contact center operations in delivering exceptional service to our customers and agents. The successful candidate will have a proven track record of developing and managing high performance teams that are focused on consistently delivering an excellent customer experience. This position requires extensive knowledge of contact center operations, including contact center technologies, resource management and customer service. It requires the ability to execute daily contact center management responsibilities, collaborate across the organization and focus on continuous improvement. The Customer Service Center Manager builds a high performance team focusing on employees’ development, engagement and satisfaction. The ability to lead through others is essential as Team Managers of the Customer Service Contact Center, who are responsible for managing individual contributors, will report directly to this position. Responsibilities: Implement best practices to deliver on SLAs, that consistently achieve time service, quality, productivity, and customer satisfaction targets. Develop objectives for the contact center’s day-to-day activities. Identify and develop solutions further improve service and the ease of doing business. Conduct review of Voice of Employee, Voice of Customer and Customer Surveys for quality control and implement strategies to enhance the customer experience. Collect and analyze contact center team and group metrics to manage individual and team performance effectively. Conduct effective resource planning to maximize the productivity of resources (people, process, technology, etc.) Ensure that technology is utilized where it adds value to employees and customers. Stays abreast of current and new trends in contact center technology and best practices Recruit, select, , train, coach, and develop employees to create high performing teams and highly engaged employees. Effectively collaborate and partner with Arbella’s Business Leaders in the execution of strategic plans; maintain and strive to achieve Operational best practices Collaborate across other Arbella call centers to assure consistency and leverage best practices. Meet financial objectives by estimating Operation’s resource requirements; prepare and reforecast annual budget and analyze budget variances. May be asked to work on projects, representing and advocating for the needs of the Customer Service Contact Center. Maintains and develops relationships with Arbella key stakeholders, including independent agents. Knowledge and Skills: Must be detailed and be able to review metrics and data to assess Customer Service department performance and to drive continuous improvement of results. Excellent oral and written communication skills Strong experience in hiring, training, coaching, leading and developing people Experience, Education, and Licensure Requirements: College degree or equivalent; higher degree in a relevant discipline would be ideal Certified Call Center Manager (e.g. CCCM) or equivalent qualification preferred 3 years of experience in an inbound call center environment Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office and call center equipment/software programs Excellent organizational and leadership skills with problem-solving ability Strong oral and written communication skills Voted Boston’s #1 Best Place To Work by the Boston Business Journal in 2023! People stay when they love a company and its culture—and our average tenure is 12 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.
- 2 Months Ago
Regional Account Manager
- US Public Buildings Service
-
Boston, MA
FULL_TIME
- Duties This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically ...
- 24 Days Ago
Customer Service Agent
- Hyannis Air Service Inc
-
East Boston, MA
FULL_TIME
- SUMMARY:This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.PRIMARY RESPONSIBILITIES:• Check in passenger...
- 12 Days Ago
Assistant Customer Service Manager
- Albertsons Companies
-
Peabody, MA
FULL_TIME
- A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
- 20 Days Ago
Customer Service Manager
- The LaSalle Network Inc.
-
Somerville, MA
FULL_TIME
- This job offer is not available in your country. LaSalle Network has partnered with a Global Manufacturing company that specializes in the production of Machine tools. They are looking for a skilled a...
- 2 Days Ago
Customer Service Manager - France
- BVI Medical
-
Waltham, MA
FULL_TIME
- This is a generic vacancy template.
- 3 Days Ago
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0 Regional Customer Service Manager jobs found in Boston, MA area
Customer Service Manager
- Teknor Apex Company
-
Pawtucket, RI
- ** Customer Service Manager** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01467 Showing 1 lo...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- International Flavors & Fragrances Inc.
-
Haverhill, MA
- **Customer Service Manager** **Location:** Haverhill, GB ****Job Description**** We are currently looking to recruit a C...
- 4/26/2024 12:00:00 AM
Entry Level Customer Success Manager
- Greenlining Management
-
Boston, MA
- Job Description Job Description Candidates must possess integrity, character, and exemplary ambition for success. The Cu...
- 4/26/2024 12:00:00 AM
Customer Support Manager
- Biofourmis
-
Needham, MA
- Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
- 4/25/2024 12:00:00 AM
Customer Service Manager
- Ennovi Advanced Mobility Solutions Inc
-
Rumford, RI
- Job Description Job Description ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and...
- 4/24/2024 12:00:00 AM
Customer Success Manager
- Memfault Inc.
-
Boston, MA
- As one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to marke...
- 4/24/2024 12:00:00 AM
Customer Success Manager II
- Zoominfo Technologies Llc
-
Waltham, MA
- Job Description Job Description At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accounta...
- 4/24/2024 12:00:00 AM
Order Management and Customer Service Manager (REMOTE)
- Actnano
-
Malden, MA
- About ActnanoActnano, Inc. is a dynamic materials startup in Malden, MA. With a strong global technical team, we develop...
- 4/22/2024 12:00:00 AM
About Boston, Massachusetts
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$151,868 to $214,537
Boston, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Regional Customer Service Manager do?
Regional Customer Service Manager in Bismarck, ND
Highly organized and follow up skills to ensure good customer service experience.
February 02, 2020
Regional Customer Service Manager in Portsmouth, NH
Join our team as a Regional Operations Analyst and experience the satisfaction of being part of a unique culture.
January 22, 2020
Regional Customer Service Manager in Vineland, NJ
Improve customer service experience, create engaged customers and facilitate organic growth.
January 16, 2020