Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer Service Manager
La Palma, CA | Multi Sales
Job Type: Direct Hire; Exempt
Pay: $70-85K DOE
Employee Benefits
Company Summary
Since 1959 Multi Sales Inc. has become a premier wholesale distributor of door and gate automation products. We currently have locations in California and Oregon and are looking for someone interested in joining a stable, fast-growing company and who is passionate about succeeding and generating growth. Every day we continue to value the same traditions that our company was built on over 60 years ago, which are high integrity, vast product knowledge, and strong partnerships with our customers and vendors.
Job Summary:
The Customer Service Manager is a customer-centric and product-centric role, responsible for providing leadership and support to the team while partnering with internal departments to provide fast, seamless product support & service. Successful candidates will have previous experience working in the manufacturing, wholesale, and/or distribution environments, focusing on providing a customer-centric experience by anticipating customer needs and exceeding them with the highest level of satisfaction.
The position is held at the corporate office in La Palma, CA, and reports to the President. We are a business casual environment with competitive compensation packages and benefits. This is an exciting opportunity for an experienced professional looking to grow in their career and be a part of a thriving, multistate company!
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If you are a champion who is looking to deliver winning results and build positive relationships, then this is the world class team you want to join. We want to hear from you. Contact us today!
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
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Work Location: In person