Regional Customer Service Manager jobs in Flint, MI

Position Summary

Responsibilities include planning, managing and organizing the Customer Services functions for all products as designated.

Develops and implements policies and procedures as it pertains to Customer Services. Maintains regulatory compliance with State regulators and accrediting agencies.

Responsible for all member communications, telephonic and written materials.Responsible to analyze, develop and implement best practice training programs and ongoing education for department.

Designs, implements and adjust workflow processes as needed to ensure optimal efficiencies.Department Liaison for all the Plan operations.

This is a leadership position and hybrid position with requirements to come onsite as scheduled with leader to Flint, MI.

Equal Opportunity Employer of Minorities / Females / Disabled / Veterans

LI-AK1

Qualifications : Required :

Required :

Bachelor’s degree in health care, management or related field or Associate’s degree with two (2) years of related experience;

or High School diploma with four (4) years of related experience.

e.. Recruitment, performance management, training).

Preferred :

• Two (2) years’ experience and knowledge of Managed Care functions (i.e., medical delivery, regulatory compliance, HEDIS, NCQA)
• Experience with Workforce management processes including but not limited to, speed to answer, call abandonment and national customer satisfaction surveys.

Last updated : 2024-04-23