Reimbursement Specialist - Healthcare jobs in Norwalk, CA

Job Title: Healthcare Enrollment Specialist 

Location: Remote 

Company Overview: We are ia leading healthcare services provider committed to ensuring accessible and comprehensive health coverage for all. We are currently seeking a dedicated and detail-oriented Healthcare Enrollment Specialist to join our team. This is a temporary-to-permanent position with the flexibility of working remotely.

Responsibilities:

1. Enrollment Assistance:

   • Guide clients through the healthcare enrollment process.
   • Provide detailed explanations of available benefit plans and options.
   • Assist clients in selecting appropriate healthcare coverage based on their needs.

2. Client Communication:

   • Maintain clear and effective communication with clients via phone, email, and virtual platforms.
   • Address client inquiries, concerns, and provide timely and accurate information.

3. Documentation and Record Keeping:

   • Ensure accurate and complete documentation of client information.
   • Record client interactions and update relevant databases.

4. Bilingual Support (Preferred):

   • Utilize bilingual skills in Spanish to assist Spanish-speaking clients effectively.
   • Translate and explain healthcare-related information to clients.

5. Compliance:

   • Stay informed about healthcare regulations and enrollment guidelines.
   • Ensure compliance with industry standards and organizational policies.

6. Problem Resolution:

   • Identify and resolve issues related to the enrollment process promptly.
   • Collaborate with internal teams to address complex client concerns.

Qualifications:

• Previous experience in healthcare enrollment or a related field is required.
• Strong customer service and interpersonal skills.
• Bilingual proficiency in English and Spanish is a plus.
• Excellent communication and active listening skills.
• Ability to work independently and remotely.
• Detail-oriented with strong organizational skills.

Benefits:

• Competitive compensation.
• Opportunities for career advancement.
• Comprehensive training and ongoing professional development.
• Temporary-to-permanent position for the right candidate.