Remedy Administrator jobs in the United States

Tyto is seeking a Remedy Administrator tosupport the onsite Marine Corps Cyberspace Operations Group (MCCOG) C2 Systems Remedy team and will be primarily responsible for day-to-day operations and maintenance under the guidance of the operations team lead. This position will be four days onsite, one day remote. Must have DOD 8570 IAT Level II certification.

Responsibilities:

• Creating People Records. Setting up and managing accounts to ensure only authorized users with the appropriate permissions are granted access.
• Troubleshooting basic incidents and escalating to a Remedy engineer as needed.
• Performing foundation data updates following established procedures.
• Reviewing logs and system performance following established procedures. Reporting anomalies using the incident management process.
• Performing patching and deployments under the guidance of a Remedy Engineer.

Required:

• BMC AR System administration
• BMC ITSM Suite administration
• Incident Management, Problem Management, Change Management, Release Management, Asset Management, Service Request Management
• BMC DWP and DWP Catalog (Linux) administration
• BMC CMDB administration
• Tomcat patching
• Java patching
• Ability to use BMC Remedy logs and dev studio to troubleshoot complex workflow issues
• Ability to work with BMC to troubleshoot complex workflow issues
• Windows Server OS navigation
• Importing deployment packages using the AR System Deployment Management

Desired:

• Development of service offerings in SRM/DWP
• Experience with Application STIGS and system patching
• BMC ITSM Suite installation, upgrades, and troubleshooting
• BMC DWP and DWP Catalog (Linux) installation and troubleshooting
• BMC Remedy Single Sign On (RSSO) installation and troubleshooting
• Smart Reporting administration
• Familiar with Discovery applications
• Linux OS Administration
• SQL Knowledge

Qualifications:

• 3 Direct Remedy administration experience with BS Degree or 5 Direct Remedy administration experience without BS Degree
• DOD 8570 Certifications: IAT Level II – see https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/
• Clearance: Secret