Resident Care Coordinator jobs in Orlando, FL

The Referral Manager (Care Coordinator) engages, refers and functions as the liaison for the independent professional Caregivers who provide services for GRISWOLD HOME CARE’s clients under the consumer-directed model for personal care. A Referral Manager performs work in the functional areas of client relationship management, client/caregiver matching, marketing, and legal and regulatory compliance.

Essential Skills/Qualities:

Ø Nurturing ability (caring, empathetic, compassionate)

Ø Articulate, with strong verbal and written skills, pleasant phone manner

Ø High level of emotional intelligence

Ø Creative problem solving skills

Ø Organized and detail oriented; good documentation skills.

Ø Flexible; able to multi-task and demonstrate effective time management skills

Ø Must have reliable transportation and valid driver’s license

Ø Team player

Ø Positive attitude; dedicated to the mission

Ø Proactive; willing to take initiative and follow through

Ø Capable of performing job functions free from immediate direction or supervision, (even if decisions can be reviewed at a higher level)

Ø Capable of exercising discretion and independent judgment in the performance of job functions

Ø Must possess excellent computer skills, proficient with Microsoft office

Educational Background/Knowledge/Prior Experience:

Ø Human services background or strong desire to help others

Ø BA/BS related field is a plus

Duties:

Ø Must handle on-call duties on a rotating basis and as needed by the office

Ø Conduct telephone inquiries with new or potential clients

Ø Maintain appropriate follow up with potential clients

Ø Schedule and conduct initial home visits with new or potential clients to explain services and/or obtain a signed service agreement

Ø Evaluate a Caregiver’s professional qualifications to ascertain the Caregiver’s eligibility under applicable state laws and regulations for client opportunities

Ø Ensure on-going clients satisfaction with referred Caregiver(s)

Ø Responsible for accurately tracking mileage and expenses for monthly submission and reimbursement according to GHC policies.

Ø Participate in Company sponsored events.

Ø Weekend or evening hours may be required.

Ø Perform additional duties as required by office.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus opportunities

Work Location: In person