Resource Specialist jobs in Spokane, WA

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

Summary

The HCA (Home Care Aide) Training Specialist plays a pivotal role within the organization, responsible for overseeing and managing the training of new caregivers to prepare them to take and pass the HCA certification in Washington state. The role typically involves a wide range of responsibilities, including the primary objectives below.

Duties

• Develop comprehensive statewide HCA training programs and materials, including instructor-led training, one on one coaching, and other resources to support learner success.
• Ensure training programs adhere to legal and regulatory requirements.
• Creates, organizes, plans, and presents various forms of training for caregivers including live, conference calls, video recordings and written formats.
• Conduct engaging and informative training sessions that may include in-person or virtual training.
• Tailor training programs to meet the specific needs of different learning styles.
• Provide mentoring when need is identified to foster successful completion of the HCA course and role proficiency.
• Continuously assess the effectiveness of training programs through feedback, evaluations, and performance metrics.
• In collaboration with supervisor, identify skill gaps and training opportunities within operations such as skills lab support, continuing education offerings, and specialty training.
• Maintains records of training activities, attendance, results of tests and assessments.
• Collaborate with other departments to ensure smooth and efficient operation of HCA training program.
• Meets regularly with supervisor to review HCA program progress and provides analytics surrounding program attendance, program completion and exam results.
• Maintains records of expenses and timely expense submission.
• Support other projects and initiatives as directed by supervisor.
• Any other duties as assigned. Position may also be modified to accommodate specific needs
  
  

Requirement

• Bachelor's degree in a related field or equivalent work experience
• Education or experience in the adult learning field
• Proven experience as a field trainer or in a similar role
• Able to travel to assigned locations as directed by company needs and initiatives
• Demonstrated abilities in excellent communication, presentation, and relationship building skills
• Ability to work effectively with diverse groups and adapt training methods to different learning styles.
• Strong organizational skills and attention to detail.
• Critical thinking skills and the ability to adapt to changing requirements.

• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Valid driver's license, current auto insurance, and a clean driving record
• Able to speak, read and write English fluently

Preferred Qualifications:

• 2 year experience in long term care or related healthcare field
• HCA certification or FOC certificate
• WA DSHS Mental Health and Dementia instructor certificate
• WA DSHS Adult Education certificate

Benefits & Perks

• Medical, dental, vision and prescription insurance options
• 3 weeks of Paid Time Off
• 10 paid holidays
• 401k
• Health Savings Account
• Work computer and phone system
• Employee Assistance Program
• Leadership Development Program and career growth opportunities
• FRHC is an equal opportunity employer.