Restaurant Director - Casino jobs in Lake Havasu City, AZ

The Spa Director is responsible for overseeing the day-to-day operations for back of house (BOH) and front of house (FOH). The Spa Director is responsible for the delivery of great guest service, the development of Members, and the execution/implementation of key business initiatives for the spa.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Responsible for recruiting, onboarding, and training all Members in all spa areas
• Manage overall guest satisfaction, establish goals and monitor progress to achieve desired outcomes
• Support the VP of Hotel Operations on revenue generating incentives throughout the spa
• Monitor the pricing of competitors, understand the dynamics of the local market and demand generators, provide recommendations on revenue opportunities
• Review reports and analytics and determine the spa weekly and long-range calculations, provide forecasts to spa leadership
• With the assistance of the Group Sales and Service Supervisor, oversee all group and convention bookings for the Spa
• Coordinate the yield management process and manages the spa booking system daily
• Responsible for creating asset protection and emergency procedures to ensure protection of all spa equipment and guest safety
• Provide analysis and reporting on all aspects of the Spa calls.
• Responsible for the Food and Beverage programming throughout the spa & hydro lounge
• Ensure all areas of the spa are kept clean and well maintained
• Lead by example by demonstrating exceptional guest service and Member interactions along with following all Company and department policies and procedures
• Attend and participate in support training and staff meetings
• Ensure all JW Marriott core values, property, department standards are implemented and applied
• Assist in the spa reception and spa facilities when needed
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
• Maintaining updated policies & procedures

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Three (3) years of experience in hotel operations, spa management, or a related field and/or equivalent combination of education and experience preferred
• At least three years of leadership/management experience in a resort spa or a similar or related field referred
• Minimum of five (5) years working in a luxury resort setting or similar industry
• Working knowledge of spa booking systems.
• Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
• Able to multi-task while assisting multiple guests
• Polished appearance and demeanor
• Excellent guest and team member skills
• Effective time management skills and ability to multi-task in a fast-paced environment
• Extraordinary attention to detail, while working under tight deadlines
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Ability to resolve problems to the satisfaction of both the guest and the company
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be willing and able to work a flexible schedule to include nights and weekends
• Work in a fast-paced, busy, and stressful environment

What are we looking for?

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

CERTIFICATES, LICENSES, REGISTRATIONS

Team Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Team members could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What salary range are you looking to target?

Experience:

• Spa Leadership: 5 years (Required)
• creating spa menus: 5 years (Required)
• Budgeting P&L: 5 years (Required)
• working in a luxury resort setting: 5 years (Required)

Ability to Commute:

• Las Vegas, NV 89145 (Required)

Ability to Relocate:

• Las Vegas, NV 89145: Relocate before starting work (Required)

Work Location: In person