Restaurant Manager is responsible for overall operations of the restaurant, which may include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Being a Restaurant Manager requires a high school diploma or equivalent. Typically reports to a top management. The Restaurant Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Restaurant Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
POSITION TITLE RESTAURANT MANAGER
JOB CODE RORM20
REPORTS TO District Manager
EXEMPTION STATUS Exempt
DEPARTMENT Restaurant Field Operations
POSITION SUMMARY :
Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise.
Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES / RESPONSIBILITIES :
Internal Service : Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent;
ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions.
and complies with all state and federal labor laws and regulations.
responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly.
Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.
Sales & Profits : Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc;
identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed.
Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business.
Considers cost / benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS / QUALITIES :
Fostering the Culture : Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values;
demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew.
Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task;
and effectively manages conflict.
Training / Coaching / Development : Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn;
identifies employees' potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees.
Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews.
Guest Focus : Is passionate about providing a high-quality guest experience that is evident to our guests. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests' expectations.
Demonstrates guest service techniques and ability to manage in a fast-paced environment.
Food Quality / Safety : Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness;
and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure.
demonstrates attention to detail; and is well organized in all aspects of job performance.
Performs other related duties, tasks and responsibilities as required, assigned and directed.
QUALIFICATIONS :
Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
Experience - Internal Promote : Minimum of 1 years experience as an Associate Manager and / or 2 years experience as a First Assistant Manager;
must be 100% certified in all workstations.
External Recruit : Minimum of 3 years experience managing a service concept with full P&L responsibility.
Knowledge / Skills / Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified.
Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division);
proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility.
Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants / business locations as required.
Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant;
ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.
COMPETENCIES :
Organizational Competencies
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture;
isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement;
experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers;
can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Position Competencies
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times;
can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester;
regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times;
acts in line with those values; rewards the right values and disapproves of others; practices what he / she preaches.
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people;
assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner;
keeps confidences; admits mistakes; doesn't misrepresent him / herself for personal gain.
is not afraid to take negative action when necessary.
is someone people like working for and with.
Priority Setting - Spends his / her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside;
can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;
very bottom-line oriented; steadfastly pushes self and others for results.
is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced ( 's and 's) performance reviews and career discussions.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization;
can accurately project what people are likely to do across a variety of situations.
creates a feeling of belonging in the team.
can inspire and motivate entire units or organizations.
REASONABLE ACCOMMODATION :
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.
This position description should be applied accordingly.
Last updated : 2024-04-27
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