Retail Tire Store Manager jobs in Little Rock, AR

Job Overview
As a Store Manager, you will be responsible for overseeing the daily operations of the lease to own & retail store, ensuring smooth functioning, and providing excellent customer service.

Responsibilities
- Manage and supervise store staff, including training and scheduling
- Ensure high levels of customer satisfaction through excellent service
- Monitor inventory levels and order products as needed
- Implement strategies to drive sales and meet sales targets
- Handle customer inquiries and resolve issues promptly
- Maintain a clean and organized store environment
- Conduct regular audits to ensure compliance with company policies
- Utilize POS systems for transactions and reporting

Skills
- Strong customer service skills
- Team management experience
- Proficient in phone etiquette
- Ability to manage shifts effectively
- Negotiation skills for buying products
- Knowledge of POS systems
- Experience in wireless sales is a plus
- Proficiency in inventory management
- Understanding of retail sales processes

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Application Question(s):

• One of your new employees often gets flustered when customers are angry. You've tried giving her advice, but she isn't improving.

What would you do?
A. Have her role-play angry customer scenarios with a senior employee
B. Ask a senior employee to watch her performance and give her feedback
C. Instruct her to transfer angry customers to more experienced employees
D. Suggest that she review the training manual more thoroughly
E. Closely monitor her performance and intervene to take calls when needed

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

• Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.

What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Jacksonville, AR 72076 (Required)

Ability to Relocate:

• Jacksonville, AR 72076: Relocate before starting work (Required)

Work Location: In person