Returns Supervisor supervises the receipt of goods for return and coordinates return of goods to vendors. Handles defective, discontinued or recalled goods and destroys returned goods as appropriate. Being a Returns Supervisor ensures the returns process follows appropriate procedures and maintains documents as necessary. May require an associate degree or its equivalent. Additionally, Returns Supervisor typically reports to a manager. The Returns Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Returns Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Location: Onsite at Kohler, WI
Opportunity
This technician’s role is one that would be within the quality group of electronics with a focus on intelligent toilets. The main portion of this role will be managing, analyzing, and recording field returned products.
This includes learning and reviewing the customer file within Salesforce and from that data physically evaluating the complaints on the returned products. Analysis will go as deep into the products as possible although will commonly end at finding the root part causing the failure.
Selected candidate would also be required to record, analyze, and present the failures that are found and be able to answer questions related to each failure. The role will also include smaller responsibilities focusing on training, field repairs, as well as creation of decision trees.
Specific Responsibilities
Clear All
0 Returns Supervisor jobs found in Appleton, WI area