Room Reservations Supervisor - Casino jobs in Roswell, GA

About Us

Overview

Assist hotel with managing total inventory as well as the reservation process. 

Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

• Know and understand Opera PMS / ORS , reservations and group housing systems , Rooming List and Block Management , Third Party Housing Company Systems, and Hotel Operations.
• Know and understand accounting procedures as pertains to the Reservations department and ensure SOP’s are followed.
• In the absence of Reservations Manager, ensure that group reservation coordinators maintain/manage group blocks in a timely and accurate manner.
• Make / Change / Cancel reservations.
• Liaise with Sales Team and Convention Services in coordinating group bookings.
• Process confirmations as needed.
• Enter/maintain Group blocks in the PMS, Passkey, Delphi systems.
• Process all Group Turnovers and ensure accuracy to the contract in hotel reservation and sales systems
• Maintenance of group blocks to release room types not required as rooms pickup.
• Upkeep and maintenance of complete detailed group files for all documentation regarding the group resumes.
• Verify the VIP, ETA, billing, arrival and departure sates, room types based upon group resumes.
• Ensure group blocks, group rooming lists, billing and cut off dates are maintained.
• Process Rooming Lists accurately and in a timely manner.
• Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with HEI SOP’s.
• Pre Block all groups needs for Luxury suites and suite connectors
• Ensure all reservations received via regular mail, fax, or email are entered into the PMS accurately and in a timely manner.
• Process and research travel agency commissions as needed.
• Process Internet and FIT bookings as needed.
• Follow all HEI credit policies.
• Control suite inventory and specialty rooms according to suite request policy.
• Monitor group pick up and advise RM if group should be re-forecasted.
• Report to the RM any changes in group pick up that would effect selling strategies.
• Adhere to the selling strategies set by the RM.
• Maintain group files according to group check list i.e. history, addendums, current contract, suites blocked, VIP’s identified, etc.
• Keep current knowledge of all packages and special promotions going on.
• Complete Training for new and current associates.
• Attend Pre-CON, Resume and Group Pick meetings.
• Attend department meetings and other required company trainings.
• Assist the Transient Reservations Coordinator and assume duties as necessary
• Ensure all Deposits are collected from groups
• Sign off on reservation associate daily journals
• Assume Rooms Controller duties as is necessary for the efficient operation of the hotel
• Ensure all arrival reports are reviewed for accuracy and special requests

The following are occasional contributions that must be developed in order to assist rooms operations during peak-season and on an as-needed basis:

• Pre arrival planning: Combing through all of the day’s arrivals, blocking and upgrading high-value and loyalty guests based on comments and preferences
• Rooming List / Pre-Registration and Pre-Key of Airlines and Tour & Travel Groups
• Daily Balancing of Group room types and stay through availability
• Credit Card Authorizations

Qualifications

• High School Diploma or equivalent required.
• 1 year of hotel experience is required: front office, sales, and/or reservations.
• Appropriate professional appearance and demeanor.
• Comprehension of technical application of reservations system.
• Demonstrates self-confidence, energy and enthusiasm.
• Can communicate well with guests and internal stakeholders.
• Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
• Ability to access, read and accurately input information using a moderately complex computer system.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Ability to sit for extended periods of time with or without reasonable accommodation
• Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
• Command of the English language both written and verbal.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.