Room Reservations Supervisor - Casino jobs in Wisconsin

• Assist the Reservations Manager, Director of Rooms, General Manager as needed.
• Assists Reservations/Owner Liaison Manager with reservations reports and produces the reports based on business needs.
• Upsell the property to future and past guests by making reservations daily.
• Monitor booking patterns and call volume to assist in proper staffing.
• Shift coverage in the event of staff absence.
• Troubleshoot all Travel Agency disputes.
• Continually training agents in office.
• Check Reservations booked for accuracy.
• Cancellations are processed and charged appropriately if applicable.
• Make certain that all daily functions are executed.
• Assist with input on all employee reviews.
• Be able to explain the rental program to current owners.
• Maintain information on the owner’s web site and set new owners up with id’s and passwords
• Transcribe the meeting tapes and agendas
• Copies for monthly meetings.
• Talk to owners that have Villas on the rental program and possible new rental unit owners
• Owner rotation point report to the condo board weekly and the month end reconciliation report also
• All owner end of the month reports to include the accounting and reservation reports
• Making of all the Owner reservations outside of 24 hours of their arrival on property
• Tracking owner stays to ensure that they are complying with the condo declaration and not over the allotted amount of stays.
• Become familiar with Group Rooms functions so questions can be answered when Group Rooms Coordinator or Manager is not present.
• Provide support to the Front Desk or Bell/Valet/Transportation.
• Explain Housekeeping and Engineering charges.
• All owner telephone inquires
• Performs all other related duties as directed by the General Manager and/or Reservations Manager

• High school graduate or equivalent.
• One-year reservations experience preferred.
• Knowledge of basic computer programs.
• One-year supervisory experience in reservations or front desk preferred.
• Must have command of the English language, written, and verbal
• Must be able to organize time effectively and work flexible and extended hours if necessary
• Must have basic mathematical skills for simple calculations
• Must be able to work with minimal supervision
• Able to sit for extended periods of time, able to life supplies, packages, etc.
• Able to perform several tasks simultaneously
• Good hearing and vision with or without corrective lenses
• Must be able to proofread
• Must be proficient with current computer software programs such as Microsoft Office including Word, Excel and Outlook.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.