Scheduling Manager jobs in Casper, WY

About us

Powder River Dental offers quality, compassionate dental services. From routine cleanings and exams to cosmetic and restorative dentistry, we are dedicated to offering the latest in dental care, while prioritizing our patients’ comfort and needs.

As the largest practice in Gillette, WY, our dental office provides care for families and patients of all ages. Our highly-qualified doctors and staff maintain cutting-edge skills and use the latest dental technology and techniques to help our patients achieve healthy, beautiful smiles.

The Scheduling Coordinator is the “face” of our team and creates the first impression for each patient, whether in person or on the phone. This position facilitates the patient’s experience by greeting patients, scheduling appointments, answering the phones and coordinating financial arrangements. The Scheduling Coordinator is in charge of confirming appointments and coordinating any necessary follow up. The Scheduling Coordinator’s goal is to keep the office organized and running smoothly while exhibiting a positive countenance to every patient experience.

Facilitate Patient Experiences by:

• Answer incoming calls including: new patient calls, emergencies, scheduling patient appointments, requesting records and coordinating follow up.
• Welcome and greet patients as they are checked in and out.
• Assist the financial coordinator with financial arrangements between patients and insurance.
• Educate patients about treatment needs and present treatment plans.
• Learn about dental insurance to assist patients in utilizing their benefits.
• Receive patient inquiries, address them if possible or direct them appropriately.
• Work with new and existing patients to facilitate records requests/transfers, referrals and re-referrals.

Scheduling:

• Develop and maintain doctor and hygiene schedules.
• Create and manage the following lists: Quick Call, Pending Treatment, Unscheduled Treatment, and Overdue Hygiene.
• Confirm upcoming appointments.

Miscellaneous:

• Maintain the front desk, reception room.
• Keep patient paperwork up to date.
• Lead morning huddles.
• Run schedules for the next two days
• Print route sheets for the next day
• Complete other tasks as delegated, while assisting the team facilitate an excellent patient experience.

Skills:

Team Player, Professional, Highly Organized, Excellent Communication, Ability to Multitask, Positive Attitude

Requirements:

• Previous experience working with phone systems and scheduling is preferred
• Familiarity with dental terminology and knowledge of dental procedures is a plus
• Strong communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in computer systems and data entry

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Bereavement leave
• Dental insurance
• Flexible spending account
• On-the-job training
• Paid time off
• Parental leave
• Retirement plan
• Uniform allowance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person