Service desk Lead jobs in Rochester, NY

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Entry Level Base, Service, Lead Technician
  • Plyler's At Your Service
  • Batavia, NY FULL_TIME
  • Join our growing team!

    Are you looking for a career, not just a job? Do you want to travel the United States? Our team might be the fit for you!


    About Us

    Plyler’s, Inc. is a family-owned company that has been in business since 1992. We are looking for hard-working, self-motivated individuals who are able to work individually and in a team environment. Our team members travel throughout the United States to provide preventative HVAC cleaning services to commercial customers. Our team members travel for 10-12 days at a time, and enjoy 5-6 days off in between trips.
    Full-time employees are eligible to enroll in health insurance benefits and retirement/401(k).Technicians enjoy hourly pay that is above industry standard, as well as per diem and paid time off. For motivated and skilled workers, career advancement takes place rapidly.


    Why Plyler’s?

    • Supportive atmosphere
    • Paid, on-the job training
    • Travel opportunities with paid lodging while working in the field
    • Rapid advancement based on your learning potential and skill level
    • Per diem, paid weekly
    • We offer a competitive hourly rates
    • Benefits plans include Medical, Dental, Vision, Prescription Drug, Company-Funded Life Insurance, 401(K) Retirement Savings Plan, and Paid Time Off (PTO)
    • Salary Range: $45,000.00 - $70,000.00 per year


    Position Requirements:

    • Required to pass physical assessment and drug testing
    • Ability to pass Motor Vehicle Records check to obtain driving privileges
    • Possess and maintain a valid Driver's License, subject to continuous review
    • Able and willing to work in varying weather conditions
    • Ability to work 12 hours per day
    • Most travel trips are a 10-day requirement
    • Basic mathematic and writing skills
    • Ability to present and maintain self in a professional manner with integrity
    • Ability to communicate effectively (orally and written)
    • Must be comfortable with and confident working at heights up to 40 feet above ground level and using extension ladders


    Ready to apply?

    Please visit our website to submit an application. www.plylers.net


    Want to speak with a member of our recruiting team? Please call 888-814-2818.


    Job Type: Full-time, Temporary positions also available


    Salary: $45,000.00 - $70,000.00 per year


    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Retirement plan
    • Vision insurance


    Schedule:

    • 10 hour shift
    • 12 hour shift


      Work Location: On the road

    • 2 Days Ago

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    Team Lead/Mentor - 2378 042224
    • CONTINENTAL SERVICE GROUP LLC
    • Fairport, NY FULL_TIME
    • Position Summary: Mentors are responsible for mentoring Debt Counselors and/or Support Staff providing services on ConServe contracts and meeting or exceeding assigned goals. Develops, trains, and eva...
    • 5 Days Ago

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    Lead Installer (Res/Light Comm)
    • Service Experts - Taylor
    • Rochester, NY FULL_TIME
    • Taylor Heating INC 1775 Buffalo Rd, Rochester, NY 14624 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our em...
    • 1 Month Ago

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    Service Desk Supervisor
    • Nixon Peabody LLP
    • Rochester, NY FULL_TIME
    • This position is one of a team of Supervisors for the Service Desk, a 24/7 internal IT support system. Each Supervisor directly manages a group of Service Desk Specialists and is also responsible for ...
    • 26 Days Ago

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    New York Customer Service Desk Department Manager
    • Von Maur
    • Victor, NY FULL_TIME
    • Responsibilities A Customer Service Desk Department Manager develops and motivates associates to provide excellent customer service. Monitors department’s level of customer service, organization, proc...
    • 16 Days Ago

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    Lead service associate
    • Lowe's
    • Geneva, NY FULL_TIME
    • Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs. Build relationships with vendors by providing direction and checking to...
    • Just Posted

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    0 Service desk Lead jobs found in Rochester, NY area

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    Customer Service Team Leader
    • Goodwill of the Finger Lakes
    • Webster, NY
    • Job Description Job Description The Customer Service Team Leader is responsible for supporting the Store Manager by serv...
    • 4/30/2024 12:00:00 AM

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    Customer Experience Strategy Manager - 015240
    • Excellus BlueCross BlueShield
    • Rochester, NY
    • ** Customer Experience Strategy Manager - 015240** **Job Category****:** Non Manager **Requisition Number****:** CUSTO00...
    • 4/30/2024 12:00:00 AM

    S
    Call Center Representative
    • SPECTRUM
    • Rochester, NY
    • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
    • 4/29/2024 12:00:00 AM

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    Career Growth as a Service Advisor - Apply for Great Benefits
    • Pat's Radiator & Auto
    • East Rochester, NY
    • Join Our Team as a Service Advisor! Are you a dynamic individual passionate about service, leadership, and customer sati...
    • 4/29/2024 12:00:00 AM

    G
    Customer Service Team Leader
    • Goodwill
    • Webster, NY
    • The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD)...
    • 4/29/2024 12:00:00 AM

    G
    Customer Service Team Leader
    • Goodwill of the Finger Lakes
    • Webster, NY
    • The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD)...
    • 4/27/2024 12:00:00 AM

    T
    Pharmacy Call Center Representative
    • TalentBridge
    • Rochester, NY
    • Specialty Pharmacy Call Center Representative Contract to Hire Training onsite for 5 weeks in Rochester, NY Fully remote...
    • 4/26/2024 12:00:00 AM

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    Community Life Associate - Part-Time 2nd Shift
    • Legacy at Maiden Park
    • Rochester, NY
    • Position Details Salary: 15.00 - 17.20 Hourly This position will be more of a Community Life Coordinator role with eleva...
    • 4/26/2024 12:00:00 AM

    Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Service desk Lead jobs
    $54,318 to $72,862
    Rochester, New York area prices
    were up 1.5% from a year ago

    Service desk Lead
    Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
    July 13, 2022
    Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed software and externally purchased commercial-off the-shelf (COTS) software products.
    November 04, 2022
    Support Information Technology and Security in ISO 27001 related practices to ensure the security and protection of university assets and data.
    February 22, 2023
    Act as the lead owner for implementing and progressing Continuous Service Improvement (CSI) and managing CSI activities to ensure appropriate Service improvement results.
    February 22, 2023
    Create work schedules, update the front end voicemail when necessary, complete the daily attendance and shift handoff reports, and provide ideas for improvement in daily operations of the client Service Center.
    April 12, 2023
    Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems and articulate complex technological information to a diverse user clientele with varying levels of technical sophistication.
    April 15, 2023
    Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
    April 19, 2023
    Attend new client on-boarding meetings as representative of Service Desk.
    April 29, 2023
    Assist service desk analysts in providing first line support when workloads are high, or where additional experience is required.
    May 12, 2023
    Provide subject matter expertise in all areas of Service Desk Delivery and knowledge sharing/training of all technical solutions and processes employed in the EITSD enterprise environment.
    May 16, 2023