Service desk Lead jobs in Whiting, VT
Recently Added Service desk Lead jobs
Lead HVAC Service Technician
- Service Experts Heating & Air Conditioning
-
Fairfax, VT
FULL_TIME
-
Position Title: Lead Service Technician (Residential/Light Commercial)
Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Category: Technician
Location Name: CroppMetcalfe
Location Address: 8421 Hilltop Rd, Fairfax, VA 22031
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Service Experts Company Perks And Benefits For YOU- Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
- Our Top Technicians earn over $90,000
- Generous PTO provided
- 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
- Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
- We provided wellness program options for free employee medical
- Company-provided smart phone, tablet, uniform plan, and tool replacement program
- We’ll make you better at what you do with our internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
- Company-paid employee Life Insurance with options for YOU and your Family!
- Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Position Summary
Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
Responsibilities
Key Responsibilities:- Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
- Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
- Completes routine maintenance and equipment cleaning as needed or required
- Responsible for delivery and removal of parts and equipment needed to complete service work
- Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
- Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically in all business matters and activities
- Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
- Performs similar/other duties as needed or assigned
- Regular, reliable attendance
- Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
- Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
- Corrects substandard acts or conditions within area of control
- Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
- Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
- Complies with the general rules as prescribed by company program(s) procedure(s)
- Operates devises or equipment as prescribed by company program(s) or procedure(s)
- Participates in any safety initiatives, teams, or committees
- Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
- Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
- Does not perform act that may endanger the safety or well-being of others
- Does not engage in any pranks, contests, or rough boisterous behavior
- Works in compliance with applicable legislative requirement
- High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- EPA and safety certifications required
- Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
- Proficient and able to operate all necessary tools and equipment to perform various service projects
- Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
- Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
- Proficient and able to install a basic duct fitting
- Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
- Valid driver’s license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com - 8 Days Ago
RN - Med-Surg - Telemetry
- Lead Health
-
Potsdam, NY
CONTRACTOR
- Join the Traveler Tribe today!We are looking for a RN - Med-Surg - Telemetry for our client in Potsdam, New York. They need a Travel to work 12hr Days, 48hrs per week. The position starts on 6/10/2024...
- 7 Days Ago
American Connection Corps Member
- Lead For America
-
Williston, VT
FULL_TIME
- The American Connection Corps (ACC) is the flagship program of Lead For America (LFA), a national nonprofit that is building a new generation of public service leaders nationwide. ACC is LFA’s boots-o...
- 8 Days Ago
Lead Front Desk Agent
- Killington Mountain Lodge, Tapestry Collection by Hilton
-
Killington, VT
FULL_TIME
- Who this job will appeal toA Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!Our Associates Love Amazing opportunities for career ...
- 8 Days Ago
Service desk manager
- Tops Markets
-
Northfield, VT
FULL_TIME
- Job Description Our Office / Service Desk helps to make Tops a one-stop shopping convenience by providing our customers with services such as answering incoming calls and providing customers informati...
- 4 Days Ago
IT Service Desk Agent
- SCHLUTER SYSTEMS L.P.
-
Plattsburgh, NY
FULL_TIME
- Description As part of a global IT Team the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user...
- 16 Days Ago
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0 Service desk Lead jobs found in Whiting, VT area
Senior Transaction Manager
- CBRE
-
Montpelier, VT
- Senior Transaction Manager Job ID 161777 Posted 04-Apr-2024 Service line Advisory Segment Role type Full-time Areas of I...
- 6/9/2024 12:00:00 AM
Food Service Associate - Ramuntos
- Global Partners
-
Montpelier, VT
- Job Description: One of Global Partner’s subsidiaries, Ramunto’s, is one of the premier pizzerias in northern New Englan...
- 6/8/2024 12:00:00 AM
Customer Service Representative (Remote)
- Concentrix
-
Montpelier, VT
- Job Title: Customer Service Representative (Remote) Job Description **JOB DESCRIPTION** The Customer Service Representat...
- 6/8/2024 12:00:00 AM
Customer Service Representative/Streaming Services-Remote
- Sutherland Global Services
-
Montpelier, VT
- Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience? Do you excel...
- 6/8/2024 12:00:00 AM
Production & Warehouse Manager
- BHAKTA Spirits
-
Shoreham, VT
- Position Description: The Production and Warehouse Manager will own, manage, and optimize the production, shipping and i...
- 6/8/2024 12:00:00 AM
Lead Service Associate
- Rite Aid
-
Bethel, VT
- Lead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lea...
- 6/7/2024 12:00:00 AM
Customer Service Associate
- Planet Fitness - Burlington Fitness, Inc
-
South Burlington, VT
- Planet Fitness is hiring! We are looking for friendly, professional, and highly motivated team players to our amazing te...
- 6/6/2024 12:00:00 AM
Regional Membership Director
- Associated Builders and Contractors New Hampshire/Vermont
-
Burlington, VT
- Association Membership Sales Director Associated Builders and Contractors of New Hampshire/Vermont (ABC) seeks a highly ...
- 6/5/2024 12:00:00 AM
About Whiting, Vermont
Whiting is a town in Addison County, Vermont, United States. The town was named for John Whiting, a landholder. The population was 419 at the 2010 census.
Whiting is located in southern Addison County, in the southern reaches of the Champlain Valley. It is bordered by the town of Orwell to the southwest, Shoreham to the west, Cornwall to the north, and Salisbury and Leicester to the east. To the south is Rutland County, with the town of Sudbury to the south and Brandon to the southeast. Otter Creek forms most of the eastern border of Whiting.
According to the United States Census Bureau, the t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Service desk Lead jobs
$54,677 to $73,346
Whiting, Vermont area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Service desk Lead do?
Service desk Lead
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
July 13, 2022
Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed software and externally purchased commercial-off the-shelf (COTS) software products.
November 04, 2022
Support Information Technology and Security in ISO 27001 related practices to ensure the security and protection of university assets and data.
February 22, 2023
Act as the lead owner for implementing and progressing Continuous Service Improvement (CSI) and managing CSI activities to ensure appropriate Service improvement results.
February 22, 2023
Create work schedules, update the front end voicemail when necessary, complete the daily attendance and shift handoff reports, and provide ideas for improvement in daily operations of the client Service Center.
April 12, 2023
Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems and articulate complex technological information to a diverse user clientele with varying levels of technical sophistication.
April 15, 2023
Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
April 19, 2023
Attend new client on-boarding meetings as representative of Service Desk.
April 29, 2023
Assist service desk analysts in providing first line support when workloads are high, or where additional experience is required.
May 12, 2023
Provide subject matter expertise in all areas of Service Desk Delivery and knowledge sharing/training of all technical solutions and processes employed in the EITSD enterprise environment.
May 16, 2023