Service desk Lead jobs in New York, NY

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What you’ll do: 

• Spearhead strategy development to ensure clients stay competitive in key areas including first-party data management and activation, CTV consolidation and retail measurement. 
• Lead data-driven conversations utilizing TTD platform and custom reporting to provide insights and tell client-relevant stories to provide a full picture of advertising’s impact on business results. 
• Consult with clients on their campaign goals and strategies to ensure they are maximizing the value TTD’s platform provides 
• Operate as a power user of TTD’s UI and empower clients to also become power users to most effectively plan, execute, optimize and build on successful advertising campaigns. 
• Collaborate with Account Management and Sales Executives to educate your clients, grow your portfolio of business and ensure buyers are up-to-date on TTD’s constantly evolving suite of products and solutions 
• Build and own key relationships with client planning, trading and analytical teams. 
• Collaborate with engineers, data scientists and product managers to solve complex technical problems including cross-platform frequency analysis, consumer journey visualizations and API solutions. 
• Troubleshoot advanced technical problems including performance issues, measurement discrepancies and constrained targeting. 

Who you are: 

• 3 years of consultative, client-facing work in ad tech (DSP experience is a plus!), digital marketing, finance or other data-heavy industries. 
• Eager to constantly learn and adapt in a fast-paced environment that requires self-driven education and improvement. 
• Outstanding problem-solving and analytical skills with the ability to distill complex, data-heavy information into simple but powerful stories and insights. 
• Strong interest in learning the underlying mechanics of a platform and the ability to act as a conduit between clients and product teams to consistently improve TTD’s platform over time. 
• Comfortable with cross-functional collaboration with the ability to navigate ambiguous and complex problems and situations. 
• Effective time management skills, especially the ability to prioritize and meet deadlines. 
• Advanced MS Excel skills and the ability to efficiently wrangle extremely large data sets (R, Python, PowerBI and other analytical language and tool experience is a plus!). 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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