Service Desk Supervisor jobs in Fremont, CA

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

What we do:

• You have data center experience. You are familiar with data center concepts like colocation space, power, cooling, cross-connects, structured cabling, and remote hands along with a strong experience in troubleshooting physical infrastructure problems and quickly determining a root cause.
• You have at least 3 years of experience either in a direct role or via related functions such as a NOC or systems administration.
• You think automation first. At our scale we are not interested in “boutique” manual management. While you may not have formal software engineering experience, you are capable of automating common aspects of data center and server management using tools such as Bash, Powershell, or Python.
• You know servers. You are knowledgeable in a wide variety of typical hardware components and interoperability, such as storage, memory, processors, motherboards, chipsets, etc. Certifications with major server vendors such as Dell, HP, or Cisco is a nice plus.
• You are organized. You will own overall server and parts inventory tracking, including the accuracy of metadata such as serial numbers, in-service dates, rack locations, power circuits, etc. You have experience with common tools such as JIRA, Confluence, git, or Excel.
• You track the industry. You evaluate industry trends, vendors, and innovative technology. You recommend changes and improvements to our physical hardware footprint as appropriate.
• You work with confidence and without ego. Our engineers have deep knowledge and exercise a high degree of leadership in their daily work. You have strongly held, defensible ideas, and advocate for what you believe is right. You are also adept at identifying and evaluating trade-offs, willing to be proven wrong, and quick to walk through fire to support your fellow teammates. You often have strong opinions but weakly held.
• You value, seek out, and foster diversity. We are a global team from many diverse backgrounds, with different experiences and perspectives. To complement this team, you will welcome ideas that are different from your own and be skilled at finding and building from common ground.
• You are a creative thinker, not bound by "the way things have always been done". What you know is less important than how well you learn and innovate. We do not need engineers who know all the answers; we need engineers who can invent the answers no one has thought of yet, to the questions yet to be asked.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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