Slot Technician Supervisor jobs in Washington

JOB SUMMARY

Do you thrive in a fast-paced environment and enjoy leading a team? Are you passionate about the gaming industry and ensuring exceptional customer service? If so, then this Slot Shift Supervisor position is the perfect opportunity for you!  Apply now!

The Slot Shift Supervisor provides excellent customer service while maintaining clean and functional gaming areas. They supervise the Slot Staff and ensure all policies and procedures are followed in both in the Slot Cage and on the casino floor. They are responsible for verifying large currency transactions, processing, and paying out jackpots and maintaining the required paperwork to be in compliance with our Internal Controls. They also investigate lost and found tickets, handle customer disputes and perform all opening and closing procedures in both the Slot Cage and Sportsbook areas.

Slot Supervisors are also able to perform all duties of a Slot Cashier and Attendant when and if necessary.

*Native American hiring preference for qualified candidates.

ESSENTIAL FUNCTIONS

• To ensure proper implementation of established policies and controls for effective and secure cash flow and procedures pertaining to the Slot Floor, Slot Cage, OTB and Sportsbook areas
• Oversees interdepartmental activities as they affect the Slot Department Operations, communicating any concerns to Management or other departments or appropriate personnel
• Ensures proper staff coverage to support the day-today operations and flow of the Slot Department
• Makes sure all paperwork is filled out completely and accurately
• Utilizes the various forms of department communication, Slot Supervisor Logs, emails, employee reports etc.
• Maintains a productive climate with the staff, mentoring, motivating, and counseling employees as needed to meet performance standards and goals
• Responsibilities include the completion of performance appraisals and assessments on employees as assigned
• Assist and be cordial to other team members in accommodating guest service needs
• Provide information, assistance and explain Players Club benefits, property amenities & promotions to our guests
• Maintain a constant, regular attendance record
• Remain positive and adaptable with the ability to adjust to change
• Interpersonal front-line communications skills to effectively interface with guests and team members
• Strong organization, prioritization, and multiple-tasking skills
• Strong commitment to quality
• Follow all safety rules and regulations
• Follow all general and department policies and procedures
• Perform miscellaneous duties as assigned

QUALIFICATIONS

• High School Diploma or GED equivalent required
• Must be 21 years of age
• Customer Service experience preferred
• Slot Department experience preferred

Why work for 7 Cedars? 

Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli. Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!

We strive to provide a competitive and comprehensive benefits package for our employees. Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!

All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on! All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.

Qualifications