Software Support Manager jobs in Allen, KS
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Client Support Specialist - Work From Home
- ClinicMind - EHR Software and RCM Services
-
Home, KS
FULL_TIME
-
We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.
- Responsibilities:
- Client Assistance:
- Guide ClinicMind clients in maximizing the system's utility.
- Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.
- Problem-Solving:
- Troubleshoot issues encountered by users.
- Understand the objectives behind users’ actions and identify any obstacles they may face.
- Inquiries and Training:
- Address basic medical billing questions after completing mandatory on-the-job training.
- Collaboration:
- Work closely with our software support and account management teams to resolve client issues effectively.
- Determine when an issue needs to be escalated to other departments for resolution.
- Communication:
- Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.
- Escalation and Risk Management:
- Identify practices at risk of attrition and escalate to the appropriate resource.
- Recognize tone, keywords, and signs of frustration to address client concerns proactively.
- Administrative Duties:
- Ensure accurate documentation of all client interactions.
- Follow up on client interactions as per established procedures.
- Additional Responsibilities:
- Perform other duties as assigned by management, adhering to the dynamic needs of the department.
- Proven experience in customer support or a similar role.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work effectively in a team and independently.
- Familiarity with medical billing processes is a plus.
- Proficiency in using various communication platforms including live chat and social media.
- Commitment to providing high-quality support to enhance client satisfaction.
- Must have stable internet connection minimum of 5 MBPS
- Must have a mobile data plan as a backup
- Must be in a quiet environment
- Must be comfortable working the US business hours
- Must own a PC with at least 8 GB of memory
- 8 Days Ago
Technical Project Manager - Work From Home
- ClinicMind - EHR Software and RCM Services
-
Home, KS
FULL_TIME
- ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Technical Project Manager. If yo...
- 6 Days Ago
Software Development Manager
- Purple Wave Auction
-
Manhattan, KS
FULL_TIME
- DescriptionIf you are a passionate and experienced Software Development Manager who thrives in a collaborative environment and is excited about building innovative web applications, we encourage you t...
- 8 Days Ago
Software Development Manager
- Purple Wave, Inc
-
Manhattan, KS
FULL_TIME
- If you are a passionate and experienced Software Development Manager who thrives in a collaborative environment and is excited about building innovative web applications, we encourage you to apply. Jo...
- 20 Days Ago
Software Implementation Project Manager I (EHS)
- HSI
-
Home, KS
FULL_TIME
- HSI is seeking a proactive Implementation Project Manager - Safety Management Software (SMS) to take charge of implementations across diverse clients, focusing on efficiency, accuracy, and a hands-on ...
- 8 Days Ago
Patient Care Patient Care Tech
- HealthCare Support
-
Topeka, KS
FULL_TIME
- This job offer is not available in your country. HealthCare Support is actively seeking a Travel Dialysis Technician to fill an opening in Topeka, KS for a 13-week assignment. Benefits of this Travel ...
- 2 Days Ago
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0 Software Support Manager jobs found in Allen, KS area
Infrastructure Architect (Remote)
- Acxiom
-
Topeka, KS
- As an IT infrastructure architect you will leverage knowledge of infrastructure technologies, including Cloud computing,...
- 6/12/2024 12:00:00 AM
IT System Administrator
- AllSTEM Connections
-
Topeka, KS
- My client a government entity is seeking an IT System Administrator. This position will support the current server middl...
- 6/11/2024 12:00:00 AM
Information Security & Risk Engineer
- Cardinal Health
-
Topeka, KS
- Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and product...
- 6/11/2024 12:00:00 AM
Senior Software Engineer Support Specialist
- Acxiom
-
Topeka, KS
- We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team in a Support Specialis...
- 6/11/2024 12:00:00 AM
Enterprise Security Architect (Remote)
- Trustmark
-
Topeka, KS
- Trustmarks mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from ...
- 6/11/2024 12:00:00 AM
Work From Home
- Kelly Services
-
Emporia, KS
- Job Summary: Work From Home roles at Kelly Services cover various positions that support the company's operations remote...
- 6/9/2024 12:00:00 AM
Information Technology Security Engineer
- AllSTEM Connections
-
Topeka, KS
- We're seeking an experienced Information Security Specialist to join our team. This role is pivotal in ensuring the secu...
- 6/8/2024 12:00:00 AM
IT Program Manager - Product (Remote)
- GovCIO
-
Topeka, KS
- Overview GovCIO is currently hiring for an IT Program Manager to many various aspects of a product in the Healthcare Env...
- 6/8/2024 12:00:00 AM
About Allen, Kansas
Allen is a city in Lyon County, Kansas, United States. As of the 2010 census, the city population was 177.
Allen is located at 38°39′23″N 96°10′14″W / 38.65639°N 96.17056°W / 38.65639; -96.17056 (38.656472, -96.170511). According to the United States Census Bureau, the city has a total area of 0.27 square miles (0.70 km2), all of it land....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$106,733 to $151,255
Allen, Kansas area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Software Support Manager do?
Software Support Manager in Boca Raton, FL
We are looking for an enthusiastic Software Support Manager to join us.
December 28, 2019
Software Support Manager in Roanoke, VA
We are actively looking for an experienced Software Support Engineer who shares our values to join our team.
November 27, 2019
Software Support Manager in Greenville, MS
The Software Support Manager Job Description is mentioned in the following procedures.
February 05, 2020