Software Support Manager jobs in Cedar Falls, IA

Create and facilitate solutions each day to make systems work together seamlessly and efficiently for staff and customers by joining the First Bank team as a Banking Systems Software Support Specialist. Day to day being responsible for administering and maintaining an array of banking systems and software to ensure peak performance of information technology software and hardware.

Duties include:

Software Administration:

• Maintain and administer assigned system and software programs.
• Set up, maintain, and monitor user accounts, permissions, and access rights; updating based on user needs, roles, and status.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system issues, and replace defective components when necessary.
• Research and analyze information to evaluate results to choose the best solution and solve problems.
• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• Lead or assist in software upgrades and implementations.
• Communicate with and inform users of upcoming updates and changes, providing details to ease transition and allow users to successfully continue to use the systems.

Staff Support:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Update and maintain progress or resolution of tickets within online ticketing system.
• Confer with network users about solutions to existing system issues.
• Train users on computer and software uses.

Other:

• Stay knowledgeable and up to date on information technology related topics.
• Understand and comply with the related laws and compliance regulations, both internal and external.
• Responsible for ensuring high-quality customer service is provided to both internal and external customers.
• Other duties as assigned.

To be best prepared for this position, having a 2-year degree in information technology, accounting or related field or equivalent experience is needed and at least one year of system or software administration experience is preferred. Banking experience is also a plus.

Excellent written and oral communication skills are needed in day-to-day communication with others both inside and outside of the bank. Exceptional attention to detail will allow for accuracy, error detection, and follow through when completing corrections and changes. Additionally, the ability to manage one's time and prioritize work will be needed. Problem solving skills will be used regularly as issues undergo the troubleshooting process and solutions are brainstormed. Adaptability will be key as well given the ever-changing environment of technology.

First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation and sick time and a wellness program.

Apply online today.

EOE, including disability/vets