Software Support Manager jobs in Reading, PA
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Product Manager
- Intelliswift Software Inc
-
Reading, PA
CONTRACTOR,FULL_TIME
-
Job Title: Product Manager
Location: San Francisco, CA (Hybrid)
Job Type: 12 Months Contract
Pay Range: $70/hr - $90.00/hr. on W2
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startup
Qualifications:
Bachelor's Degree in Marketing, Business, Engineering, Information Technology or similar
Typically has 5 - 8 years in developing innovative, technical products
Possesses project management skillsets and experience, ability to gain consensus, make decisions and escalate in a timely and clear fashion
Working knowledge of software development processes including the ability to evaluate and prioritize enhancement requests for software products, set software product release schedules and create software product forecasts
Knowledge of several software development life cycle methodologies; Agile SCRUM is desirable
Certified Product Manager is desirable
Responsibilities:
Reviews current internal systems and platforms and makes recommendations to the backlog to implement feature updates or bug fixes
Researches market trends and creates product requirements documents, which capture business reasons for new ITS products or services
Establishes core knowledge of industry norms and stays abreast of latest developments
Understands key technologies and platforms, integration best practices and incorporation of third party APIs and open source/reusable components
Develops internal relationships with Product Owners to facilitate product implementation throughout other divisions
Collaborates with cross-functional teams to establish initial product buy-in and with quality assurance and project management to facilitate acceptance testing of releases
Works with communications to develop user guides, training and training schedules for different stakeholder groups
Participates in the planning for future changes to products and services
Analyzes product metrics post release to proactively identify and optimize to user experience and product performance
Responsible for product development of internal systems, tools and platforms supporting operational capabilities within ITS
Ensures customer-driven design, considering user pain points and usability test results, while using market & industry knowledge to deliver a well-positioned product
Drives product requirements and feature roadmaps from concept through delivery
Identifies key opportunities for improvement, as well as development of technical or process enhancements to increase operational efficiencies, or reduce costs associated with the use of internal tools
Anticipates industry and product trends, capability prioritization and tradeoffs, balancing business needs versus technical and resource constraints
Communicates portfolio and project updates to managers and stakeholders
Develops content for marketing collateral and supports training to ensure successful product launch
May own product portfolio and drives product strategy and direction for ITS-led initiatives
Occasionally leads the analysis of feasibility, cost ramifications, economies, or other aspects of the product portfolio
Occasionally develops and manages the process for communication and partnership with all stakeholders through interactive sessions or technology tools
Occasionally launch planning and implementation, including beta and acceptance testing, pilot programs and user training
May provide feedback, support and coaching in sprint and release plans
Complexity
Occasionally works on highly-complex technology solutions or manages product portfolio that require in-depth knowledge across multiple business or system-wide
May be viewed as an expert and provides knowledge and counsel to others
Serves as a project team member
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.
Equal Employment Opportunity Statement
Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
- 9 Days Ago
Financial Planning & Analysis Manager
- Lynx Software Technologies
-
Reading, PA
FULL_TIME
- Manager, FP&A Reports to: Chief Financial Officer Location: San Jose, CA, Dallas/Ft. Worth, TX, Atlanta, GA, or Pittsburg, PA (open to remote w/ travel) Travel: Occasional to other office locations Sa...
- 9 Days Ago
Senior Technical Project Manager
- Software Resources, Inc.
-
Reading, PA
CONTRACTOR,FULL_TIME
- Software Resources has an immediate job opportunity for a Senior Technical Project Manager with a major corporation in Burbank. On-site 4-5 days per week in Burbank, CA Candidates must be well versed ...
- 28 Days Ago
Registered Nurse
- Triunity Software
-
Pottstown, PA
FULL_TIME
- Benefits: Competitive salary Dental insurance Health insurance Vision insurance Overview: NEW GRADS WELCOME!!! Multiple openings available Day/Night/PRN Full-Time/Part Time Openings We Believe in the ...
- 25 Days Ago
Direct Support Professional
- CareLink Community Support Services
-
Glenmoore, PA
FULL_TIME
- CareLink Community Support Services has current openings for Direct Support Professionals and Residential Counselors at our Glenmoore, PA location. For over 60 years, CareLink Community Support Servic...
- Just Posted
Direct Support Professional
- CareLink Community Support Services
-
Pottstown, PA
FULL_TIME
- CareLink Community Support Services has current openings for Direct Support Professionals and Residential Counselors at our Friendship Manor Program in Pottstown, PA. For over 60 years, CareLink Commu...
- 1 Day Ago
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0 Software Support Manager jobs found in Reading, PA area
Network Analyst
- Core BTS
-
Reading, PA
- Title: Network Analyst – ONSITE in Reading, PA (Subcontract at Core BTS Client) Through Core BTS Resource Management Ser...
- 4/26/2024 12:00:00 AM
Level III Systems Administrator
- Stratix Systems
-
Wyomissing, PA
- Job Description Job Description Level III Systems Administrator Stratix Systems is an innovative and growing company pro...
- 4/24/2024 12:00:00 AM
Level III Service Desk Technician
- Stratix Systems
-
Reading, PA
- Level III Service Desk Technician Stratix Systems is an innovative and growing company providing a full range of IT cons...
- 4/24/2024 12:00:00 AM
Network Security Engineer
- firstPRO, Inc
-
Reading, PA
- firstPRO is seeking a skilled, hands-on Network Security Engineer to join our client located in the Reading Area. The id...
- 4/24/2024 12:00:00 AM
Software Engineer I
- Penske Truck Leasing
-
Reading, PA
- Summary Statement: Working with a diverse team, you will play an integral role in designing, developing, and supporting ...
- 4/23/2024 12:00:00 AM
Director of Information Technology
- RM Palmer Company, LLC
-
Wyomissing, PA
- R.M. Palmer Company, LLC has been crafting seasonal chocolate novelties since 1948. What began as one man’s dream has gr...
- 4/22/2024 12:00:00 AM
IT Service Desk Technician
- Penske Truck Leasing
-
Reading, PA
- About Penske: Most people know us for our big yellow trucks. But were so much more than that. At Penske we have a 50-plu...
- 4/22/2024 12:00:00 AM
Director of Information Technology
- Rm Palmer Company Llc
-
Reading, PA
- R.M. Palmer Company, LLC has been crafting seasonal chocolate novelties since 1948. What began as one mans dream has gro...
- 4/22/2024 12:00:00 AM
About Reading, Pennsylvania
Reading (/ˈrɛdɪŋ/ RED-ing; Pennsylvania German: Reddin) is a city in and the county seat of Berks County, Pennsylvania, United States. With a population of 87,575, it is the fifth-largest city in Pennsylvania. Located in the southeastern part of the state, it is the principal city of the Greater Reading Area, and is furthermore included in the Philadelphia-Reading-Camden PA-NJ-DE-MD Combined Statistical Area.
The city, which is approximately halfway between the state's most populous city, Philadelphia, and the state capital, Harrisburg (as well as about halfway between Allentown and Lancaster)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$115,567 to $163,778
Reading, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
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