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Software Support Manager jobs in Utah

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

Recently Added Software Support Manager jobs

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Manager of Client Support
  • Rain Retail Software
  • Provo, UT FULL_TIME

  • About Rain:


    We serve specialty retailers across multiple markets including ski, surf, music, scuba, craft and more great vertical stores. We've been in business for 15 years and has 280 amazing employees and growing very fast. Our employees enjoy the benefit of working in a small business atmosphere without the politics and headaches that come with a large corporation. We have 5 company values we live by: Honest, Hungry, Happy, Humble, and Heartfelt. We strive to represent these values in every interaction with customers and co-workers alike. Do you also live by the 5 H's? If so, you will love our company! We are looking for an experienced Manager of Client Support to join our team! Learn more about Rain Retail: https://www.rainpos.com/why-rain/

    Manager of CS Role Overview:


    Rain Retail Software is seeking an experienced and motivated Manager of Client Support to lead our Team Leads & dedicated Client Support Representatives. As the Manager of Client Support, you will play a pivotal role in ensuring that our clients receive exceptional support and that their needs are met promptly and effectively. You will be responsible for overseeing all aspects of the client support function, including managing, motivating, developing, and implementing support strategies, and resolving customer issues within the department.

    Manager of CS Duties:

    • Lead and manage a team of Client Support Representatives, providing coaching, mentoring, performance management, and more
    • Develop and implement strategies to improve customer satisfaction and loyalty, including implementing new support processes and tools
    • Monitor and track key performance indicators (KPIs) related to client support, such as average response time, resolution time, and customer satisfaction scores
    • Identify and resolve customer issues promptly and effectively, ensuring that clients are satisfied with the resolution
    • Train and develop Client Support Representatives on Rain Retail Software products, policies, and procedures
    • Control complex issues from the team, ensuring that all client needs are met
    • Manage client relationships, building rapport and trust with clients
    • Stay up-to-date on industry trends and best practices in customer support

    Qualifications:

    • Bachelor's degree in business administration, or a related field
    • 3 years of experience as a client support manager or manager of customer service role, with a proven track record of success in leading, motivating, training and managing teams
    • Deep understanding of client support and the client experience principles and methodologies, including problem-solving, communication, and relationship-building
    • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
    • Ability to work independently and as part of a team, with a strong work ethic and attention to detail
    • Proficient with cloud-based collaboration tools like Microsoft, Google, Salesforce, etc…
    • Experience with Rain Retail Software products and services is a plus

    Our Benefits:

    • The best company culture around! (Top Place to Work Award in Utah)
    • Opportunities for advancement within our organization
    • Company activities such as Lagoon day, movie nights, and dinners!
    • A stocked kitchen is waiting for you
    • Employee Referral Program, earn money for referring your friends (Who doesn't like more money?)
    • The ability to earn additional bonuses and incentives
    • Generous Paid Time Off and Holidays too
    • Great Medical, HSA, Dental, Vision, Life Insurance, and a 401k
    In-Office, Full-Time
    Salary: $65k - $75k annually
    Rain
    Why Rain
    Rain is an intuitive and powerful solution that captures POS, inventory, management, marketing, and more into one place.

    Top Workplaces
    Rain Retail Software Profile
    Rain Retail Software is a Top Workplace award winner. Learn what makes Rain Retail Software a great place to work & find career opportunities

  • 1 Month Ago
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Software Support Specialist (Utah Only)
  • DAKCS Software Systems and PDCflow
  • Ogden, UT FULL_TIME,PART_TIME
  • Who We Are: DAKCS is a B2B industry leader in simplifying the process of accounts receivable management and collection software by creating innovative cloud and on-premise collection agency management...
  • Just Posted
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Product Support Specialist
  • Lucid Software
  • Salt Lake, UT FULL_TIME
  • Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence...
  • 1 Day Ago
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Technical Support Specialist
  • Jolt Software
  • Lehi, UT FULL_TIME
  • Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, ret...
  • 1 Month Ago
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Associate Sales Enablement Manager
  • Lucid Software
  • Salt Lake, UT FULL_TIME
  • Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence...
  • 21 Days Ago
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Customer Support Representative
  • Rain Retail Software
  • Provo, UT FULL_TIME
  • Ready to start your career at a growing SaaS Company? Now is the time to join our team here at Rain, Located near Provo, Utah, Rain Retail is one of the fastest-growing cloud-based SaaS companies in U...
  • 18 Days Ago
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Software Support Manager jobs at Popular Companies

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Sr. Software Engineer, Application Development
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 4/26/2024 12:00:00 AM
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Lead Software Engineer, Mobile
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 4/26/2024 12:00:00 AM
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Engineer II, Networks and Communications
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 4/26/2024 12:00:00 AM
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Engineer I, Networks and Communications – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 4/26/2024 12:00:00 AM
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Audio/Video/Projection Maintenance Technician – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Responsible for 1st and 2nd shift attraction recovery, performing preventative, diagnostic, and corrective ...
  • 4/26/2024 12:00:00 AM
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Pressure Vessel Estimator
  • Houston Process and Design
  • Houston, TX
  • Position Summary: The Pressure Vessel Estimator’s primary function is to prepare accurate estimates to produce pressure ...
  • 4/26/2024 12:00:00 AM
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Program Associate
  • Urban Voices Project
  • Los Angeles, CA
  • Join Our Team! Are you passionate about making a positive impact on marginalized communities through the power of music?...
  • 4/26/2024 12:00:00 AM
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Mechanical Designer 23-00845
  • ESPO Corporation
  • Rockford, IL
  • Mechanical Designer Rockford, IL Permanent/Direct Hire MUST have experience with SolidWorks and be a U.S. Citizen, no du...
  • 4/26/2024 12:00:00 AM
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About Utah

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$110,457 to $156,535

Most Popular Cities in Utah for Software Support Manager Jobs

What does a Software Support Manager do?

Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
January 28, 2020
Software Support Manager in Hopkinsville, KY
The IT Systems Manager will ideally have the following experience.
February 21, 2020
Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
December 26, 2019