The Transfer Center is responsible for coordinating patient transfer and medical conversations between regional providers and Billings Clinic physicians. This position specifically serves as a liaison to providers, nursing, transport, and other stakeholders in the patient’s continuum of care. The ability to manage competing priorities and technologies without compromising accuracy, efficiency, and safety is essential to the success of this position. The Specialist must possess outstanding customer service skills and proficient knowledge of medical terminology.
Essential Job Functions
• Identify the providers, clinicians, and staff necessary
to support medical conversations and transfers in the Billings Clinic system
and our region.
• Identify non-medical factors and potential barriers
involved in the patient transfer and refer accordingly.
• Orchestrate patient movement in the Billings Clinic
system regarding balancing bed supply and demand and reducing or eliminating
unnecessary delays.
• Perform all other duties as assigned or as needed to
meet the needs of the department/organization.
• Provide support to the Transfer Nurse, Administrator on
Duty (AOD), and Patient Placement roles.
• Supports and models behaviors consistent with Billings
Clinic’s mission, vision, values, code of business conduct and service
expectations. Meets all mandatory organizational and departmental
requirements. Maintains competency in all organizational, departmental and
outside agency standards as it relates to the environment, employee, patient
safety or job performance.
• This is a fast-paced department that requires
the ability to work independently and interdependently with multiple
disciplines and positions. The ability to maintain situational awareness and
continuous communication within the department are important to the success of
this position.
KNOWLEDGE:
• Regulatory requirements and standards (DNV, OSHA,
CMS, Magnet, etc.)
• Patient placement procedures and practices (Admission
Guidelines, EMTALA, etc.)
• Policies and procedures related to patient
throughput, capacity, and staffing.
• Infection control standards and guidelines
• Billings Clinic physician specialties and service
offerings
SKILLS/ABILITIES
• Demonstrate behaviors that reflect principles of a
highly reliable organization (HRO)
• Possess the ability to collaborate with the Transfer
RN and other disciplines involved in
• patient placement and throughput.
• Demonstrate problem solving skills related to access
to medical or behavioral health
• resources that meet both the patient and
organization’s needs.
• Demonstrate professional communication skills, both
verbal and written
• Display tact and diplomacy in conflict resolution
• Maintain attention to detail and gathering/assessing
information; provide problem
• analysis and resolution.
• Prioritize and make decisions for timely transfers
based on acuity, diagnosis, preference,
• bed availability, and staffing resources.
• Utilize Cerner applications, Microsoft Office, and
other operating systems and software
• to support functions related to patient acuity and
patient placement.
• Maintain data and reports related to safety, quality,
and patient throughput.
• Closely monitor and assess bed availability to ensure
timely placement.
• Demonstrate time management skills, the ability to
manage frequent interruptions,
• prioritize workload, and quickly switch tasks with
minimal delays in workflow.
• Maintain the highest degree of integrity and
confidentiality due to the sensitive nature
• of information handled.
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